We are dsm-firmenich – innovators in nutrition, health, and beauty. We bring progress to life by combining the essential, the desirable, and the sustainable.
From our master perfumers and flavorists to our expert nutritionists and scientists, our trailblazing teams work closely with customers, supporting their ambitions with 150+ years of R&D expertise....
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The Business Operations Assistant Intern (Assistant) will play a critical role in providing the Sub Sahara Africa Account Managers (AMs) and the Sales Lead with administrative, organizational and operational support and services, to assist them in the performance of their duties.
The Assistant will function as a key point of contact with internal and external customers. Furthermore, the Assistant will support the team in various functions such as sales data gathering and report generation (to aid data driven decision making), marketing initiatives, regulatory affairs documentation, samples management.
Key Responsibilities:
To provide administrative and enabling support
Manage customer requests/queries/questions as per regional service level guidelines and AMs guidance
Assist with customer requests for samples, and manage the process for samples analysis by DSM-Firmenich
Prepare quotations, both in SAP and as written offers, and follow approval procedure based on AMs input
Manage contract flow with local and regional contract administrators
Assist AMs with loading cases and projects on the CRM system and further assist in managing leads on the CRM system
Generate sales reports and present findings to aid decision-making
To help the business to collect data, sort it and interpret it to help (the business) with data driven decision making process.
Qualifications:
Minimum diploma or science degree which includes the following courses finance, economics, marketing, statistics/data science
Administration experience in sales
Working knowledge of SAP and MS Office (Word, Excel, PowerPoint and Outlook)
Required skills
Attention to detail and strong organizational skills
Excellent and interpersonal skills
Excellent communication, both written and verbal in English
Self-starter, able to initiate and sustain momentum without external stimulation
Team player, within a team located in various parts of the world
Work well under pressure to meet customer deadlines
Flexible and open minded
Have a “can do” attitude
Conceptual thinking, excellent analytical and problem-solving skills.
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