Business Operations Consultant at Tower Group

JOB DESCRIPTION

• Business Operations Consultant required on a contract bases of 6 Months in Midrand. This role requires you to attend to day-to-day customer queries and to manage and update the product feature backlog and new  developments, ensuring readiness to support customers.

REQUIREMENTS:

• Matric / Grade 12
• 1 - 2 years' Banking experience
• 1 - 2 Years' ticket management experience
• FICA knowledge

RESPONSIBILITIES:

• Attending to assigned queries in a timeous manner.
• Meeting the set standards and adhere to the SLA’s.
• Liaise with resolver teams to ensure resolution of customer queries.
• Adhere to set customer standards.
• Communicating with both internal and external stakeholders

SKILLS

• Customer Support
• Product Support
• Banking
• Customer Care
• Customer Relations
• Know Your Customer (KYC)