Business Process Analyst (Delivery) at Ovations Technologies

Job Description:

Ovations is currently seeking a dynamic and experienced Business Process Analyst to join our team. If you have a minimum of 5 years of relevant business and/or technology consulting experience as a business/process analyst, and a track record of successfully completing 3-5 relevant projects within an agile environment (experience with BPM and/or RPA implementation is a plus), we invite you to apply. Your expertise in business and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling will be integral to our success.

Key Responsibilities: As a Business Process Analyst at Ovations, you will play a crucial role in analyzing and designing business process requirements for IT-related systems that are essential to our core business functions. Your responsibilities will include:

• Researching and analyzing data to support business functions and systems requirements.
• Collaborating with project/analyst leads for task planning, estimation, and adherence to quality standards.
• Defining project stakeholders and user classes, including their characteristics.
• Mapping existing business processes to define current activities and develop procedural models.
• Engaging with systems owners and end-users to define operational requirements and systems goals.
• Assessing the effectiveness of existing processes and devising strategies for process enhancement.
• Gathering user requirements through various methods such as workshops, surveys, and use cases.
• Translating user requirements into clear functional specifications for developers.
• Conducting peer reviews of business requirements to ensure accuracy and clarity.
• Creating prototypes to improve business processes and information flow.
• Delivering comprehensive reports with recommendations for process improvements.
• Performing cost-benefit analyses to aid management decisions on process changes.
• Developing, standardizing, and maintaining new or improved processes.
• Communicating process changes and solutions to relevant stakeholders.
• Creating process models and diagrams to guide system developers.
• Tracking and managing requirements throughout the project lifecycle.
• Collaborating with different business groups to facilitate process implementations.
• Conducting in-depth tests and providing post-implementation support.
• Assisting in end-user training and providing technical support as needed.
• Providing guidance to junior analysts.

Skills and Qualifications: To succeed in this role, you should possess the following skills and qualifications:

• Strong self-motivation and the ability to work collaboratively in a team environment.
• Capability to handle multiple tasks, prioritize under pressure, and adapt to change.
• Strategic issue identification and problem-solving skills.
• Excellent listening, interpersonal, and communication skills.
• Proficiency in presentation and business writing.
• Demonstrated analytical and troubleshooting abilities.
• Educational background in Industrial Engineering/IT (Tertiary education preferred).
• Relevant certifications such as Lean, Six Sigma, Agile/SAFe, and BPMN are beneficial.