Cargo Ops Manager - Cape Town at Ellahi Consulting

MINIMUM QUALIFICATIONS:

• Certificate in Supply Chain Management (NQF Level 5)
• Drivers licence Code 10

MINIMUM EXPERIENCE:

• Minimum 5 years’ industry experience of which 3 years includes Managerial experience

EXPERIENCE IN DEALING WITH HR AND IR RELATED ISSUES SKILLS:

• Leadership
• Process Driven
• Computer skills
• Knowledge of Health and Safety regulations
• Regulatory knowledge
• Attention to detail
• Collaboration
• Innovative
• Problem solving

FUNCTIONAL TRAINING:

• Customer Service training
• Cargo Warehouse Operations Training
• HR (Human Resources) and IR (Industrial Relations) Training
• Winfreight Operations and Finance system
• PWWEB (Purchase order system)
• IQSMS (Integrated Quality Safety Management System)
• IVS Training Portal
• Time and Attendance system

REGULATED TRAINING:

• Dangerous Goods Category 6
• Live Animal Regulations Training
• Perishable Training
• Lithium Batteries system.
• Aviation Security level 3
• Human Factors
• Safety Management Systems
• Infectious Substance

ENVIRONMENTAL / OTHER CONDITIONS:

• Available to oversee operations during abnormal hours
• Responsible for Health and Safety of areas of operation in Vehicles, Warehouse and Employees

PRIMARY RESPONSIBILITIES & DUTIES
MAIN PURPOSE OF THE JOB:

• To plan, manage and oversee the overall cargo operations by allocating resources to the movement of freight within the Air Cargo network and maintain an on- time performance to ensure a safe and efficient operations.

MANAGE DEPARTMENT RESOURCES

• Manage the resources and plan the roster to maintain the workflow.
• Administer the use and maintenance of vehicles, equipment and related consumables in order to ensure that these are serviceable and operated in a responsible manner by qualified and authorised personnel.
• Achieve all branch plans and objectives by utilising the necessary resources for the correct job at hand.
• Communicate processes through daily briefings with all employees which are crucial for resolving problems.
• Complete all required reports and maintain communication on all levels of Management.
• Communicate and implement new changes regarding the company developments to employees.
• Maintain all initial and refresher training for employees to ensure it is up to date for security and compliance purposes.

PEOPLE MANAGEMENT

• Manage and maintain cargo processing and handling in accordance with Company policies and procedures to ensure proper processes are followed.
• Schedule resources in accordance with volume, annual leave, and flight schedules to guarantee constant resource availability.
• Maximise performance and inform staff of any process changes by ensuring effective communication about their roles and responsibilities and ensure employees have access to information on IQSMS.
• Closely monitor how the employees are using their resources and their working conditions to ensure that there are enough resources available to maintain a motivating environment.
• Mentor and coach employees to help them develop professionally in their respective positions by encouraging them to upskill themselves.
• Manage operations procedure and implementation to ensure compliance.
• Maintain the Time and Attendance system and procedures to ensure accurate, legal, and prompt reporting of hours worked.
• Assign rosters on the time and attendance system and ensure staff reports for duty on time and that absenteeism is managed.
• Check that appropriate uniforms and PPE are provided in accordance with job specifications for compliance and safety of the employees. Arrange to have uniform / PPE replenished where needed.
• Enforce disciplinary procedures / action where needed and deal with any IR related issues to ensure employees conduct themselves in an ethical manner.

SAFETY AND SECURITY

• Participate in Branch Security Audits – Internal and External and provide evidence that is required by the auditor to successfully pass audits and remain complaint in terms of standards set out by the regulator.
• Manage cargo that is processed in accordance with employer Policies and Procedures by constantly reviewing and auditing staff.
• Report all safety, security and quality related incidents to Senior Management prior to shift ending to mitigate any risk and create a safe working environment.
• Maintain the IQSMS database of reported incidents and accidents by logging on to the system to ensure all are reported and actioned.
• Close reports on the IQSMS system by conducting investigations and provide corrective action plans to avoid reoccurrences.
• Manage implementation of security procedures by communicating and educating employees to ensure workplace safety “just culture”.
• Complete monthly occupational health and safety (OHS) checks by inspecting the different areas of concern to drive compliance as well as a safe and secure work environment for employees.
• Review all completed daily vehicle/equipment checklists, report and action unserviceability issues raised to maximise output and prevent delays or injuries.
• Maintain a safe working environment by managing and improving housekeeping.
• Oversee that cargo is processed accurately and that planning, manifesting, and billing is performed according to the prescribed procedure.

CUSTOMER SERVICE AND CARGO OPERATIONS

• Manage the interactions between customers and employer, including finding ways to increase customer satisfaction and resolving any issues or complaints.
• Perform competitor research to enhance customer service and business expansion. Communicate with Business development team for any leads.
• Verify that all discrepancies are handled promptly and efficiently and communicated to branches and customers to avoid further inconvenience.
• Review daily and monthly reports to ensure that suppliers and airlines are adhering to the agreed service level.
• Report any irregularities and provide possible solutions to prevent reoccurrence.
• Provide a comprehensive and professional customer and supplier relationship and enhance an open communication to accomplish Service Level Agreement objectives.