Cash App and Collections - Domain Trainee – English - Temporary role at Genpact

General Responsibilities 

• Booking of Incoming Payments and allocating them to the invoices received 

• Investigating and identifying details for the amounts received 

• Ensure timely contacts with clients via email/phone/fax for collection purposes 

• Reporting periodical/on the spot regarding the activity process indicators  

• Maintaining customer master data (new customer set up/ changes, etc) 

• Ensure order analysis and release in accordance with client’s requirements and  cut off hours 

• Releasing dunning letters via emails for Collections purposes; 

• Email and Voice call communication with Clients having outstanding amounts on their accounts; 

• Preparing collections and/or pre legal documentation where needed;  

• Ensuring all outstanding amounts are collected in a timely manner acting as a consultant for Customers in order to make sure their accounts are reconciled; 

• Perform customer account reconciliation 

• Follow up on accounts and on disputed items 

• Support ad hoc requests from Business group and local units 

• Provide required monthly reports  

• SOP creation and updating 

• Deliver the required data for audit purposes 

• Making the accounting process controls established through the internal policies (SOX) 

• Provide support to Assistant Manager for credit control activities as required 

• Ensure Key Metric’s are met, and service is delivered to end users as expected 

• Daily usage of client’s tools for the assigned activities 

Qualifications  

Minimum qualifications  

• Very good knowledge of English, min. C1.  

• Proficient knowledge of computers, the Internet and office automation. 

• High school degree 

• University in progress/ graduate  

What can we offer?  

• Attractive salary;  

• Stable job offers - employment contract  

• Work in a multicultural and diverse environment with employees from over 30 countries  

• Genpact supports professional trainings and great career development opportunities  

• Free access to our award-winning learning platform   

• Benefits such as Medical Aid, Retirement and risk benefits