Jobs at MIBCO

Duties and Responsibilities

• Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
• Request stop-payments
• Updates system on provident fund payments
• Scrutinizes assessor's completed claims for accuracy- Quality Assurance
• Prepares batches of claims according to claim type and distributes to Assessors
• Prepare SAF and AHP and Prov cheques
• Ordering stationery from Credit control
• Monitors progress with claims-by printing daily reports
• Monitors daily activities of Client Services department
• Maintains statistics on claims on hand and prepares report for management
• Logs and tracks enquiries and complaints on the system (first line of support)
• Log applications and update the system with new member information
• Liaises with relevant departments to resolve complaints
• Issuing forecast and request outstanding amendments/ proof of payments from employers
• Issues Provident Fund Benefit Statements on request
• Identifies own and subordinates' training needs and reports to management accordingly
• Handles uncollected and returned fund cheques, authorizes write backs of stale cheques and requests for EFT payments including lost cheques and submission of requests to SSC/MIFA
• Handle own and departments correspondence
• Ensures all claims and documents relating to Department are scanned/indexed
• Do deposits for transfers (to other funds)
• Attend to queries and complaints including those escalated by staff
• Assesses urgent Provident Fund Claims and forward to Mifa for payment
• Assists with interviewing process of employees in department and other related positions
• Conducts performance reviews of subordinates

Knowledge / Experience / Skills / Abilities

• Above average verbal and written communication and listening skills
• Ability to withstand pressure and provide the clients/customers with above average services
• Must at all times be diplomatic and assertive with customers/clients
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
• Ability to work independently and use initiative along with problem solving abilities
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Must be a good team player and achieve objectives as set out by the Manager
• Must be meticulous in carrying out tasks/instructions etc
• Must have good interpersonal and decision making skills
• Must have good analytical skills with attention to detail
• Strong negotiation and report writing skills
• Strong administration experience
• People management experience in all aspects
• Customer orientated behavior
• At least 2 years’ experience at a supervisory level
• All funds experience and knowledge of the main agreement and fund rules required
• MCIS returns and funds assessing experience
• Computer literate – MCIS, Word, Excel, Outlook

Requirements

Qualifications

• An appropriate Grade 12 certificate and/or equivalent academic qualification 
• Recognized Client Services qualification

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Duties and Responsibilities

Debt Collection

• Responsibility for the legal book
• Collection on Prosecuted employers
• Capturing and follow up on settlement agreements
• Capturing the status of every employer once the employer has appeared before the DRC and make follow up
• Follow up and capturing of board deletion
• Follow up of deletion reports with inspectorate
• Follow up on write offs with SSC returns
• Negotiate with delinquent employers to maximize debt recovery
• Follow-up daily on progress of the PTP's and the respective statuses to optimize debt recovery
• Use effective communication and negotiation to ensure successful commitments to pay
• Liaison with all debtors via all communication mediums - must be willing to phone employers
• To receive and resolve queries received from Attorneys & external collection agents;
• To reconcile accounts in dispute with Attorneys & external collection agents
• To participate in various departmental ad-hoc initiatives.

Administration

• Account Reconciliation and liaison with Legal
• Accurate input of notes into SLX
• Update and maintain proper employer details and the integrity of information
• Tracing of debtors
• Use TransUnion reports to for decision making and recommendation to the Credit Control supervisor and legal officer
• Linking of documents (TransUnion, deletions reports) on SLX
• Assessing accounts for write offs and recommending to the Legal officer
• Ability to recommend actions that are cost effective on individual matters
• Update and maintain legal filing and maintenance of legal library
• Issue reminder letters, Final demand letters and default listing notification for periods not referred
• Refer returns to Regional Returns Processor, SSC Returns and ensure that these returns are processed

Customer Service

• Liaising with Legal officers and Legal Secretaries regarding the status of accounts
• Build and maintain relationship with Legal department, Inspectorate and Returns department
• Attend to walk in clients
• Handle incoming calls in a professional manner
• Liaise with attorneys, Liquidators and third parties
• Offer high class client service to both internal and external clients
• Respond to Client queries within 48 hours via telephone, e-mail, fax or post
• To liaise with other departments to address & resolve client queries
• General admin duties

Knowledge / Experience / Skills / Abilities

• Good written and verbal communication skills
• Ability to negotiate effectively
• Good Analytical skills
• Creative problem solving skills
• Strong Admin Skills
• Excellent customer service skills;
• Ability to work under pressure with high volumes of accounts
• Sound reconciliation & full function credit control experience/knowledge;
• Excellent telephone skills
• Sound understanding of both pre-legal and legal process (i.e. Liquidations, business rescue, execution, sale in execution)
• Sound computer literacy an essential (particularly Excel)
• Ability to deal with people and be result orientated

Requirements

Qualifications

• Matric (Grade 12)
• Recognized Finance / Credit Control / Legal related qualification
• 2 to 3 years Legal Credit Control experience, including liaising with external Debt Collectors and Attorneys
• Working knowledge and understanding of Legal process will be advantageous (i.e.
• Liquidations, Business Rescue, Execution, Sale in Execution, Bad debts write offs)
• Experience in Legal Collections

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Duties and Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handles all general and specific telephonic contact.
• Assist walk-in clients
• Conducts preliminary investigations.
• Liaises with relevant parties to resolve complaints.
• Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
• Manage office petty cash, stationery and office consumables
• Supervise the temporary staff
• Compile and submit attendance register and time sheet
• Assist Designated Agent with admin work
• Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.

Knowledge / Experience / Skills / Abilities

• Ability to withstand pressure and provide the clients/customers with above average services
• Must at all times be diplomatic and assertive with customers/clients
• Ability to overcome obstacles, make informed decisions and resolve customer problems
• Ability to work independently and use initiative along with problem solving abilities
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
• Must be a good team player and achieve objectives as set out by supervisor
• Must be meticulous in carrying out tasks/instructions etc.
• Must have interpersonal and telephone etiquette skills

Requirements

Qualifications

• Matric (Grade 12)
• Knowledge and experience of provident funds and Client Services
• Labour related, Client Services, Business related certificate will be advantageous
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers,
• Advance computer literacy
• Query resolution skills
• Customer orientated behavior
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results