Tiger Brands Limited, a Top 40 JSE Limited company whose footprint extends across the African continent and beyond, is one of the largest manufacturers and marketers of FMCG products in Southern Africa, and has been for several decades.
Tiger Brands has been built over many decades through the acquisition and clustering of businesses. Our strategy for succe...
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You are accountable To develop, communicate & implement a channel specific Customer strategy which is aligned to the business strategy that optimises the returns for organization. You are also responsible for developing and leading the customer plans that support the channel plans. Delivery of the Sales targets and profit objects. You are dedicated towards improving the capability of our Customer Manager and Sales Operations teams and creating a great place to work.
Achieve Channel and Customer Metrics through delivery of joint business and category plans
Drive service levels with incremental improvements by working closely with the customer and supply team
Promotional strategy delivered in line with expectations and Tiger framework
Work through Customer Marketing team to create shopper/category strategy by customer
Execute pricing strategy and pack/price architecture in accounts
Deliver execution vision for all key initiatives
Grow share, range and distribution in line with channel account targets
Develop senior customer relationships across account base
Improve Advantage Group Survey results across customer base
Create a deep understanding of what is needed to execute channel and customer plans at regional and store level
Ensure cross functional teams are working closely to deliver execution
Promotional ROI
Support cross functional strategic projects
Embed competition law and compliance within customer team – role model compliance and competition law agenda
Analyse business: identify and manage trends. Formulate action plans.
People: Lead and manage people development and training, ensuring team members are equipped with appropriate skills, knowledge and experience to perform effectively.
Conduct weekly operational meetings to ensure continual improvement within team
Mentor, coach and identify learning opportunities to ensure the continuous development of people and self
Supervise and performance manage teams to deliver the maximum impact within customer base through effective account management
People scheduling and planning – leave, expense & budget management etc.
Competencies
Influencing Others – you are customer relationship obsessed. You use a strategic and consultative sales process to align with customers. You formulate your own opinions on commercial issues and communicate these in a compelling way to build support.
Owning It – you have a thorough understanding of category, competition and customer and you challenge and push back to ‘make it happen’ for the customer.
Developing Myself and Others – you build the best customer management team by creating an environment where individuals thrive.
Staying a Step Ahead – you have a comprehensive understanding of innovations that will elevate our game with our customers.
Experience
Over 7 years’ customer / key account / sales management experience within FMCG
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