Chief of Staff / COO at Social Places

Key responsibilities: 

Strategic leadership: 

• Support the CEO in translating vision into execution. Guide department heads to ensure alignment, clarity of goals, and operational excellence across the business.
• Drive strategic planning, OKRs, retros, and operational alignment.
• Collaborate with the CEO on special projects and business development.

Cross-functional oversight

• Lead and unify heads of Digital Operations, Finance, HR, Marketing, and Ads.
• Drive effective collaboration and accountability across teams.
• Lead cross-departmental projects and ensure follow-through and ownership of key deliverables.

Finance leadership

• Partner with the Finance Manager on budgeting, forecasting, and resource planning.
• Leverage key SaaS metrics (MRR, ARR, CAC, LTV, churn) to inform decisions and mentor financial thinking.
• Oversee financial operations and strategic partnerships.

Operational excellence

• Own business operations and implement scalable systems, processes, and project management to drive efficiency and delivery of key initiatives.
• Oversee and continuously improve internal workflows and service delivery.

People & culture

• Champion a high-performance culture, working with HR to shape organizational design, talent development, and employee experience.
• Coach and support senior managers to improve leadership and team output.

Marketing & growth alignment

• Collaborate with marketing leads to align strategy, brand, and performance goals.
• Ensure ad spend and growth efforts deliver measurable results that align with overall business objectives.

Requirements:

• Proven experience as a COO, Chief of Staff, or similar executive role
• 5+ years in a senior management capacity
• Experience in a SaaS business
• Project management expertise (certifications like PMP, Agile a plus)
• Experience rolling out operational frameworks (e.g., EOS, OKRs)
• Proven experience overseeing multiple departments and leading department heads
• Background in the marketing industry, advertising, martech, SaaS, or a related digital-first business
• Strong understanding of SaaS financial metrics (MRR, ARR, CAC, LTV, churn) and business drivers
• Demonstrated success in scaling operations and driving cross-functional alignment
• Financial literacy with experience guiding budgets, forecasts, and resource allocation
• Strong leadership, communication, and team development capabilities
• Proficient in project management and operational execution in fast-paced environments
• Bachelor's degree required; MBA or similar advanced degree is a plus