Chief Operations Officer (COO) at MIBCO

Duties and Responsibilities

Labour Law and Compliance Management:

• Ensure industry wide adherence and compliance to industry collective agreements, Labour Relations Act, Pension Funds Act and other relevant legislation.
• Identifying and taking corrective actions timeously as variances to these agreements and legislation arise.
• Ensure the Council comply with the requirements of the pension fund act and Labour relations act
• Ensure compliance with the service level agreement between the Council and the Motor Industry Retirement Funds
• Ensure compliance with the Financial Sector Conduct Authority Standards
• Ensure compliance with any other laws and regulations which affect the Council

Budget Development and Financial Management:

• Oversee the financial operations of the Council including budgeting, forecasting, financial reporting and continuously improve the Council’s operating model.
• Ensure financial sustainability and accountability

Customer Experience & Satisfaction:

• Provide efficient and effective service, meeting or exceeding customer's expectations in line with service level agreements.
• Ensure exceptional customer satisfaction by optimizing processes and services that directly impact on the client experience.

Operations Management:

• Align operational plans and strategies with MIBCO’s overall strategic objectives.
• Ensure effective and integrated processes and systems across all functional areas.
• Ensure compliance with industry standards and collective/fund agreements, addressing variances promptly.
• Oversee the design and implementation of key projects and meetings to meet business needs and standards.
• Develop operational plans that align with the company’s vision and mission, ensuring resources are effectively allocated to meet broader strategic goals.

Reporting:

• Ensure timely and accurate communication of information, including financial data, to the Council and all relevant parties.

Leadership, People Development and Performance Analysis

• Foster a purpose led, caring and high-performance culture through leadership development, talent acquisition, and team-building initiatives, ensuring alignment with organizational goals.
• Oversee and ensure the accuracy, consistency, and timeliness of operational reporting.
• Regularly provide detailed reports on operational performance, key metrics, and strategic goals to the General Secretary, offering insights that inform decision-making and continuous improvement.

Risk Management:

• Head of risk management (Executive appointed to support the General Secretary) and custodian of the Risk Management Strategy, Coordinator of risk management activities throughout MIBCO
• Identify potential risks, ensure compliance with relevant regulations, and implement systems to mitigate operational challenges.

Strategic Planning:

• Collaborate with the General Secretary and Executive team to develop and implement strategic plans
• Monitor and evaluate the effectiveness of operational strategies

Stakeholder Engagement:

• Build and maintain relationships with key stakeholders, including parties, employers, employees, and government agencies.
• Assist the General Secretary in industry wage negotiations and other external engagements.

Requirements

Education and Experience Requirements

• Relevant degree or equivalent in Business Administration, Finance, Law, Compliance, Labour or related field
• 5+ years of experience in a similar COO or Senior leadership role.
• Honours or Postgraduate qualifications will be an advantage
• Proven record of people management experience, managing diverse, large teams across multiple functions
• Bargaining Council experience
• Strong administrative experience
• Computer literacy