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  • Posted: Mar 20, 2020
    Deadline: Mar 26, 2020
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    GEMS is registered as a restricted membership medical scheme in accordance with the Medical Schemes Act, 1998. Since its inception, GEMS has grown to become South Africas second-largest medical scheme overall, at approximately 1.8 million beneficiaries, and the biggest restricted membership medical scheme.


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    Chief Operations Officer

    The position of Chief Operations Officer is vacant. The Chief Operations Officer will report directly to the Principal Officer and forms part of the Operations and Administration Business Unit of the Scheme. The position is based in Pretoria and is a fixed term contract of employment for a period of five (5) years.

    The total remuneration package will be market related and is negotiable, based on qualifications and experience.

    The role of the Chief Operations Officer is to oversee the execution of the scheme strategic objectives and to ensure operational efficiency of the scheme’s Operations and Administration Business Unit which is made up of the Administration and Transaction Services Division; Member Service and Experience Division; Healthcare Management Division and the Information and Communication Technology Division.

    The Chief Operations Officer will be required to provide support to the Principal Officer (PO) through the implementation of the following Key Performance Areas (KPAs):

    • Provide visionary leadership to the overall Scheme’s Administration ensuring that all the divisions reporting to this role operate efficiently, enabling achievement of the scheme’s strategic objectives.
    • To oversee the Operations and Administration Business Unit of the Scheme in an innovative and cost effective manner.
    • Responsible for providing direct leadership and support to the Principal Officer with particular emphasis on achieving business efficiencies and savings, while improving productivity within all aspects of operations, including financial and healthcare outcomes performance.
    • Identify and manage strategic projects related to the Administration business of the Scheme.
    • Provide input into the Scheme’s overall strategy.
    • Develop and Monitor the execution of the strategy and operational plans for the Business Unit.
    • Manage and oversee the Administration and Operations Business Unit operational budget.
    • Review and ensure that quarterly strategic, operational, governance and risk management reports is managed for the divisions within the Administration and Operations Business Unit.
    • Measure the overall effectiveness and efficiency of processes for the Administration and Operations Business Unit and identify and implement ways to improve processes whilst ensuring compliance with relevant regulations and mitigating risks.
    • Responsible for ensuring collaboration between the Fund and Administration while ensuring that reporting to all Committees of the Board of Trustees is optimal.
    • Must have a strong understanding and be in support of National Health Insurance initiatives.

     

    Qualification requirements are:

    • MBChB or similar qualification in the medical field at a Masters Level
    • A doctorate will be an added advantage
    • Fifteen (15) years of functional experience with at least seven (7) years leadership in a highly Strategic and Operational Executive Management role which includes but is not limited to staff supervisory, budgetary, and management responsibility
    • Experience in the Healthcare funding industry is essential
    • Experience with managing diverse and multidisciplinary business units and being responsible / accountable for and driving profitability and efficiencies
    • Proven extensive experience in managing complex strategic projects
    • Extensive executive business management experience with a proven track record of innovation, delivery and performance in the medical aid industry administration and operations is essential

     

    Behavioural Competencies

    • Negotiation and influencing skills
    • Excellent verbal and written communication skills
    • Good analytical problem solving skills
    • Good leadership skills fostering excellence
    • Leverages working relationships with stakeholders and colleagues to build collaboration
    • Ability to think strategically and formulate operational plans
    • Ability to integrate and manage large projects
    • Ability to think conceptually and deal with complex problems
    • Maintains awareness of new trends and developments in the field
    • Stakeholder relationship management
    • Ability to drive team collaboration
    • Ability to demonstrate ethical behaviour at all times
    • Must adhere to all internal compliance policies and procedures
    • Responsible and reliable
    • Results driven
    • Action orientated
    • Resilient
    • Member centric
    • Innovative

    Method of Application

    Interested and qualified? Go to Government Employees Medical Scheme RSA on www.linkedin.com to apply

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