Claims Assessor-2 at FNB South Africa

Job Description

• Responsible for the assessment, investigation, and validation of complex and high-value long-term insurance claims, ensuring alignment with the organisation’s strategic objectives, governance frameworks, and service standards.
• This job requires sound judgment to manage sensitive claims such as funeral, death, disability, dread disease, and retrenchment, while maintaining a strong focus on customer experience and risk mitigation.

Are you someone who can:

• Administrate Short Term Motor Claims
• Manage the claim from the claim registration to finalization
• Be customer centric.
• Manage your time to ensure all short-term motor claims are attended to in set turnaround times
• Manage customer and supplier complaints
• Pay attention to details Manage personal development to increase own skills and competencies

You will be an ideal candidate if you have:

• Matric is essential
• Have an NQF Level 5 Certificate would be advantageous
• Have 2 – 3 years' experience in claims call center environment, of which 1 to 2 years ideally in a Motor Claims

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

​​​​​​​We can be a match if you have the following:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.

End Date: October 13, 2026