Claims Consultant - Centurion at Momentum Metropolitan Holdings Limited

Role Purpose    

• Our consultants within the Claims Department are committed to providing Momentum Insure clients and brokers with awesome service and making their experience with Momentum Insure enjoyable, easy and convenient. A claims consultant captures, validates and finalises contents, vehicle and other various claims from clients.

Requirements    

• Matric or qualification equivalent to matric
• At least 1 year claims experience in a short-term insurance industry
• Previous call centre experience with an above average performance track record

Duties & Responsibilities    

• Capture/Register claims on the PREMIA systems
• Handle administration and follow ups concerning claims
• Liaise with clients, service providers & assessors
• Handle and resolve queries from clients/service providers
• Validate claims within turnaround times
• Handling and resolving queries and problems from clients and service providers
• Payment of claims and invoices from service providers within specific turnaround times
• Conduct all the above to the required performance and quality standards that are in place

Competencies    

• Excellent administration and organisational skills
• Excellent interpersonal and communication skills (verbal and written)
• Computer literate is essential
• Self-disciplined and self-motivated
• Problem solving/initiative
• Negotiating
• Stress tolerance
• Tenacity and resilience
• Be an analytical thinker with an investigative instinct
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Takes ownership and responsibility
• Adaptability
• Conflict handling
• Attitudes
• Computer literacy
• Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time