Claims Consultant | Durbanville, Western Cape at PSG Konsult Ltd

Job description:

To provide underwriting assistance to the Adviser and manage the claims process from start to finish.

Responsibilities:

• Liaising with and providing feedback to clients
• Handling client queries
• Claims Management – the daily claims process from capturing received claims to processing and closing claims
• Building and maintaining good working relationships with clients and internal stakeholders
• Bridging the gap between the office and insurance companies
• Recording details and information on the relevant systems
• Reporting
• Manage client retention and organic growth
• General office assistance and administration

Minimum Requirements:

• Grade 12
• Fully computer literate (MS Word, Excel, and Outlook)
• NQF Level 4 – Full qualification (short-term insurance) (Advantageous)
• RE5 (Advantageous)
• 1 – 2 years claims management experience

Competencies:

• Good verbal and written communication skills
• Good administration skills
• Excellent planning and organising skills
• Problem solving and analysis
• Time management skills
• Good negotiation skills
• Resilient with a good level of stress tolerance
• Highly client-focused with good interpersonal skills