Claims Consultant at PSG Konsult Ltd

Job Description:

• The Claims Consultant is responsible for coordinating and overseeing, managing, negotiating settlement of the claim and is accountable for the finalisation of the claim end-to-end.

Responsibilities:

• Capturing and processing of claims
• Managing claims in terms of claims SLA 
• Keeping brokers informed of the claims process, policy limits, coverage options, and claims outcomes
• Negotiate settlement 
• Reviewing claim documentation, including policy details, accident reports, medical records, and damage assessments, to ensure completeness and accuracy.
• Detection of fraud and management of fraudulent indicators 
• Thorough and timeous feedback to relevant parties 
• Prompt handling and feedback on complaints (internal & external)
• Ensuring that all claims are processed in compliance with industry regulations, legal requirements, and company policies.

Minimum requirements:

• Matric
• Full qualification (Commercial Lines): NQF4 150 credits (Short-term Insurance)
• RE 5 successfully completed (advantageous)
• Minimum of three (3) years’ claims handling experience (motor or non-motor)
• Strong technical knowledge of policy wording, liability, and claims negotiation
• Experience liaising with brokers, clients, assessors, and service providers
• Experience handling high-value or complex claims

Competencies required:

• Planning and organizing skills
• Problem solving and analysis
• Interpersonal skills
• Computer literacy (MS Office suite)
• Team player
• Good communication skills (verbal and written)
• Negotiation skills

Closing date:  20-Jun-2026