Claims Procurement Specialist at Momentum Metropolitan Holdings Limited

Role Purpose    

• Effectively execute, monitor and manage all claims procurement-related initiatives, processes, procedures, systems and partners. Monitor all claims costs, client experience, service provider management, contract management, driving preferential procurement towards Broad-Based Black Economic Empowerment businesses and supporting Enterprise & Supplier development partners in line with Momentum Insurer's transformation objectives.

Requirements    

• Relevant Degree
• Certificate in Procurement supply chain management will be beneficial
• 3 – 5 Years Year’s short-term experience
• 5 years plus claims procurement experience
• 4 years plus Experience in the claims supply and service chain
• Experience with incident managers
• Relevant regulatory and compliance requirements
• Knowledge of the competitor landscape

Duties & Responsibilities    

• Managing Motor Body Repairers, salvage, glass, and car hire and Assist service providers within the claims service chain
• Monitor and track work allocation on Codeplex in accordance to the algorithm
• Drafting and reviewing of Service Level Agreements in conjunction with Legal
• Conduct monthly service provider audits to confirm if the Service Level Agreements are adhered to
• Hold monthly one-on-one meetings to discuss any performance & development topics with service providers.
• Resolve service provider complaints, track work in progress, and report deviations that impact CSI and complaints ratio
• Engage service providers to identify opportunities that impact the average claims cost and loss ratio in the Motor category
• Work closely with Motor Assessors to manage track repairs, TAT, workmanship, initial and final costings
• Be assertive and interacting with partners daily
• Support the Claims Procurement strategic objectives
• Partner with Momentum Insure’s internal stakeholders (Actuarial, Underwriting, Legal, Claims, Sales and Servicing) including communication and training.
• Investigate and report on potentially fraudulent service providers.
• Identify innovative opportunities to improve efficiencies & client experience and manage claims costs
• Manage service provider relationships and performance [including performance management & termination]
• Present procurement initiatives to the Claims Procurement Steering Committee
• Implement procurement initiatives
• Manage Broad-Based Black Economic Empowerment initiatives and legislative requirements
• Manage Enterprise and Supplier Development initiatives and legislative requirements
• Draft monthly reports for the Head of Claims Procurement and the Procurement Steering Committee
• Facilitate onboarding of new MBRs in line with the Procurement Policy
• Maintain service provider profiles on Codeplex to ensure compliance
• Data analytics for purposes of strategic decision making on the Motor commodity

Competencies    

• Communication skills
• Problem-solving skills
• Planning and organising skills
• Interpersonal skills
• Business acumen
• Client-centric mindset
• Detail orientated: Specifically building standards and rates
• Accountability
• Negotiating skills/solution driver
• Conflict Management
• Knowledge of the procurement claims value chain

Closing Date    

• 2026/04/10