Client Desirability Team Leader - Johannesburg at FNB South Africa

Purpose

• To lead and supervise a team of Client Desirability Analysts in order to ensure they achieve productivity, quality and control targets for Group screening, monitoring and reporting requirements in line with Segment risk appetite

Experience and Qualifications

• Minimum Qualification - Relevant Degree in Business or Risk Management or related field
• Experience - 3 to 5 years experience in a similar environment
• No Referral plan is assigned to this job

Responsibilities

• Prevent wastage and identify process improvements to contain and reduce costs
• Ensure work is completed within predefined standards with a focus on quality decision making
• Plan, manage and forecast business outputs
• Participate in planned activities that are appropriate for own and employee development
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Provide and execute on relevant training to achieve business objectives
• Ensure process alignment with Client Desirability standards and procedures
• Monitor and report on daily progress and reconciliation of operational tasks
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives and continuously review objectives and goals
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations