Client Portfolio Executive at FNB South Africa

Role Purpose

Responsible for the oversight of all activities performed by team representatives serving a client segment of 150 million plus.

Responsibilities

• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.
• Achieve net profit growth for the business.
• Drive an increase in average balance of specific portfolio of liabilities.
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service through educating the client, offering an appropriate solution and ensuring the relationship is maintained.
• Continuously monitor actual process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
• Manage and grow existing clients and grow portfolio through pro-active portfolio management.
• Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
• Know and understand customer needs in order to deliver a quality service and recommend appropriate solutions.
• Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention.
• Maximise Business Portfolio, cross sell opportunities and strengthen client relationships.
• Manage the growth of active customer account base to increase client base
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
• Analyse and understand complex client needs and provide appropriate solutions through deal structuring.
• Manage sales lead pipeline and enter all qualified leads into the pipeline and maintain.
• Translate strategies into actionable goals and execute relevant projects /initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Ensure compliance is adopted in terms of systems and procedures as laid out by FNB.
• Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Initiate, prepare and present credit proposals to the relevant credit committee to secure credit facilities for clients within the credit policy.
• Create own development plan and review plan with team leader or manager.
• Understand which competencies and skills are required to be mastered to ensure personal development and performance.
• Ensure timeous, clear contracting and assessment of performance expectations in line with identified objectives and enable a learning and growth culture.

Additional Requirements

• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
• No Referral plan is assigned to this job

Experience and Qualification

• Minimum Qualification: Relevant Degree.
• Experience: 3 – 4 Years judgmental credit experience.
• Person must not be an unrehabilitated insolvent.