Client Support Team Lead at CLS Human Capital Specialists

Job Purpose

REQUIREMENTS
Minimum education (essential):

• National Senior Certificate

Minimum applicable experience (years):

• 3 years

Required nature of experience:

• Data Capturing
• Client Engagement
• Administration
• Experience in managing Per Hand School Setups

Skills and Knowledge (essential):

• Proficient in d6 systems and related modules (Plus and Smart Systems)
• Remote technical support and troubleshooting
• Strong attention to detail and analytical skills
• Clear and professional communication (written and verbal)

Computer Skills:

• MS Office Suite
• Google Suite

Other:

• Based in Gauteng
• Own transport and license
• Proficiency in Afrikaans and English

KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Product Implementation & Accuracy (50%)

• Execute product-specific Setups accurately.
• Provide ongoing product support and troubleshooting
• Verify data integrity and confirm compliance with school requirements.

Client Support & Engagement (20%)

• Attend client meetings with Functional Owner.
• Provide solutions within scope.
• Respond to client queries on relevant platforms in a timely and professional manner

Training & Knowledge Sharing  (5%)

• Assist in internal team upskilling by providing module icon training.

Process Improvement & Initiative (10%)

• Identify recurring issues and propose process improvements for product setup, workflow, or client communication.
• Maintain and update internal manuals and guides.

System Monitoring & Reporting (10%)

• Regularly monitor assigned systems for issues, report anomalies, and maintain accurate escalation on changes and client feedback

Collaboration & Teamwork (5%)

• Actively collaborate with Team Lead, Functional, and other specialists to ensure smooth project delivery and knowledge transfer.

Closing Date: 2026-02-12