Clinical Advisor at Coloplast

Your key responsibilities

• Conduct virtual consultation for clinical recommendations
• Provide services as required at the office-based clinic
• Provide education on ostomy and continence products, and care routines to current and potential users
• Refer face-to-face consultations to Coloplast nurses
• Support case management with renewal of scripts and updated PMB forms
• Provide marketing team with relevant insights learned from consumer interactions
• Review clinical competencies of the consumer team and support upskilling accordingly
• Define escalation protocols and other key tools for improved value proposition to users

Professional qualifications

• We are looking for a consumer-centric nurse who enjoys working in a call centre environment
• Registered Nurse with a bachelor’s degree
• Working experience in medical trainings – in pharma, healthcare, or medical devices – is advantageous
• Must permanently reside in or near Johannesburg

Personal characteristics

• Strong passion for making life easier for people with intimate healthcare needs
• Strong alignment with Coloplast Vision, Mission and values
• Strong interpersonal skills and ability to interact with different cultures in South Africa
• Team player with a strong “customer/service” orientation
• Structured with strong attention to detail
• Impactful and persuasive communication
• Must be self-driven and self-motivated