Clinical Program Coordinator (QA) General Stream REF NO: CATO 05/2024 at KwaZulu-Natal Department of Health

REQUIREMENTS :

• Senior Certificate/ Grade 12 or equivalent. Basic R425 Qualification:
• Diploma/ Degree in Nursing or equivalent qualification that allows registration with South African Nursing Council (SANC) as a Professional Nurse and Midwifery:
• A minimum of 7 years appropriate/ recognizable experience in nursing after registration as Professional Nurse with SANC in General Nursing. Current registration with SANC as professional nurse (SANC receipt 2024). Applicants are submitting only Z83 and CV on application, all other documents will be submitted by shortlisted candidates only.

Recommendations:

• Computer literacy & Driver’s licence.

Competencies:

• Demonstrate an in-depth understanding of nursing legislation and related legal and ethical nursing practices and how this impacts on service delivery , demonstrate a basic understanding of HR and financial policies and practises, strong interpersonal communication and presentation skills, knowledge of total quality management (TQM), knowledge of Norms and standards, Ideal Clinic realization and Maintenance, provincial Quality initiatives, Human Rights, Batho Pele Principles and Patient’s Rights Charter. Understanding of OHSC guidelines and requirements.  

DUTIES :

• Develop and implement Quality Assurance Programme, guidelines, protocols, norms and standards. Develop and implement Quality Assurance Operational Plan and participate in the development of Institutional Plan.
• Coordinate and facilitate the development of Institutional Quality Improvement Program and monitor implementation. Maintain and sustain norms, standard and good governance in clinical and non-clinical areas. Promote and facilitate the implementation of guidelines, standard operating procedures and policies.
• Review and evaluate patient’s medical records in line with the ideal Clinic and Regulated Norms and Standards. Facilitate Clinical audits and ensure implementation of action plans on identified gaps.
• Facilitate monitoring and timeous reporting of adverse events (Patients Safety Incidents) and ensure implementation of recommendations / action plans for the gaps identified. Monitor public relation activities (waiting time surveys, patient experience of care surveys and complaints management). Ensure effective communication on matters pertaining to quality. Attend and give input at different committee meetings on Quality related issues.
• Consult / advise facility on Quality matters. Attend facility relevant workshops and in-service training and give feedback to relevant staff members. Provide in-service training on relevant quality issues. Improve compliance to Regulated Norms and Standards.
• Ensure that institutional Regulated Norms and Standards self-assessments are conducted in all departments. Compile reports on Regulated Norms and Standards together with Clinical Governance Committee and submit to management team and all supervisors. Facilitate the development of Quality improvement plans for identified gaps.
• Monitor implementation of Quality improvement plans from Regulated Norms and Standards assessments on quarterly basis through Quality Assurance random departmental rounds and progress reports. Participate in District and Peer Review Regulated Norms and Standards assessments. Ensure timeous submission of monthly and quarterly reports to Management and or District Office. Conduct survey to all priority programmes within the institution. 

APPLICATIONS : Applicants can submit their Z83 and CV directly to the following email address: EThekwini District Office: [email protected], Hand delivery: EThekwini District Office, 83 King Cetshwayo Highway, Mayville Durban or be Posted Private Bag X54318, Durban, 4000.