Clinical Sales & Applications Specialist - DS (Diagnostics Solutions) Cape Town at BD

About the role

• As a Clinical Sales & Applications Specialist for Diagnostic Systems (DS) in Southern Africa, you will be responsible for providing expert clinical and technical applications support for BD's Diagnostic Solutions product portfolio for customers within the territories (Public and Private pathology laboratories, hospitals, universities). This role involves training, troubleshooting, and demonstrating the value of our solutions to customers, ultimately driving customer satisfaction and loyalty, and supporting sales initiatives across the region.

Main responsibilities will include:

• Deliver clinical and technical applications training to customers on BD's molecular, women’s health and microbiology products, including instruments, reagents, and software.
• Assist with the installation of new instruments and be a primary point of contact for applications customer inquiries
• Collaborate with the Sales team during the pre- and post-sales processes, to conduct product demonstrations, presentations, and evaluations, highlighting the clinical benefits and value of BD's DS solutions
• Develop and maintain strong working relationships with clinical stakeholders, key opinion leaders, laboratory personnel, and healthcare professionals, helping to build strong customer loyalty, while ensuring a consistent customer experience
• Collect customer feedback and insights to contribute to product development/improvement, and marketing strategies.
• Maintain accurate records of customer interactions, training sessions, and technical support cases within the CRM system.
• Extensive travel within Southern Africa is required to visit customer sites. After-hours customer engagements and stretch assignments may be required on an ad hoc basis.

About you

• Bachelor's degree/ diploma in Medical Technology, Medical Science, Biomedical Technology, or a related scientific field. A master’s degree is a plus.
• Minimum of 3-5 years of professional experience in a clinical diagnostic laboratory setting, with hands-on experience using diagnostic instrumentation and assays
• Strong knowledge and expertise in the following - Microbiology (TB, blood stream infections, ID/AST), Molecular Biology, Laboratory Management, Cytology (will be an advantage).
• Prior experience as an Applications Specialist in the clinical diagnostics industry is highly preferred.
• In-depth knowledge of clinical laboratory workflows, laboratory operations, and healthcare systems.
• Excellent communication, presentation, and interpersonal skills, with the ability to convey technical information and troubleshoot complex technical issues.
• Highly self-motivated, proactive and action-orientated individual. Must be able to manage multiple priorities and work both independently with minimal supervision, and as part of a team.