Cloud & Software Sales Rep (Midrand) at Mustek Limited

Job Purpose:

• The purpose of the solution sales specialist at Mustek is to drive sales of Mustek’s key cloud and software brands. The individual will be responsible for actively finding new resellers and sales to existing resellers. This role also serves as the quote desk for the Mustek Sales team. With the business focusing heavily on driving cloud business, it is also imperative that the individual proactively manages the recurring and renewals pipeline. To successfully accomplish the job, the individual will be required to complete training regularly using available training portals.

Responsibilities:

Sales

• Proactively recruit new resellers to Mustek’s software & cloud stack.
• Respond to all software & cloud quotes timeously and accurately.
• Call downs to new, existing, and dormant resellers.
• Actively work with existing resellers to understand their business and to identify new opportunities to work with them on the software & cloud business.
• Close all renewal and recurring sales, proactively quote on renewal and recurring billings by making use of all vendor tools & CRM for information.
• Assist general sales team nationwide with quote requests.
• Actively sell across the entire Mustek software & cloud stack.
• Work with the support team to assist customers with support queries as they arise.
• Act as the internal team to the business development and product managers.
• Proactively quote on renewal and recurring billings- these can be tracked through information provided by manager, Microsoft as well as Explore.MS.

Administrative

• Keep Mustek’s CRM systems up to date with regards to activities and pipeline. This must be managed on weekly basis.
• Create and update opportunities on Sales Force on weekly basis.
• Ensure and maintain proper record keeping and filing.

Customer Satisfaction

• Accurately and quickly prepare quotes for resellers, providing sufficient levels of detail where necessary to enable resellers to articulate the licensing message to end customers.
• Follow up on order completion with resellers to ensure good service.
• Ensure the customers/client care policies are adhered to always.
• Ensure professional customer/client interaction always.
• Maintain and develop relationships with existing customers via telephone calls and emails.
• When required, must be able to conduct customer visits (face-to-face meetings).

Trainings & Developments

• Complete vendor training regularly.
• Product/service-related training to be completed and attended as and when necessary.

Qualification and Experience:

• Matric
• CompTIA A+ or equivalent
• 2-years’ experience in board level repairs
• Board level repair certificates will be of an advantage

Skills and Knowledge:

• Quality awareness and customer focus
• Knowledge of product specifications
• Good understanding of the troubleshooting process
• Operating systems
• Software types and function applicable to product
• Good verbal and written communication skills
• Communication skills, with excellent telephone manner and e-mail etiquette
• Technical hands-on repair skills in terms of notebooks
• Tool use proficiency
• Installation of software and operating systems
• Problem solving skills