PPS has more than 200 000 members who enjoy access to a comprehensive suite of financial and healthcare products that are specifically tailored to meet the needs of graduate professionals.
PPS is the largest South African company of its kind that still embraces an ethos of mutuality, which means that it exists solely for the benefit of its members. Thus, ...
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3-year Tertiary Qualification in any related field.
A minimum of 3 years’ experience in Medical Scheme administration
Sound knowledge of PPSHA Processes, ISO and other related legislation
Good interpersonal skills and ability to interact with people at all levels
Computer literacy
Duties and Responsibilities
Establishing a coaching relationship with each assigned coachee in order to facilitate a productive working relationship.
Identifying and analyzing areas for coaching in order to assist the development of coaches.
Establishing coaching goals and corrective/development action emanating from DPS’s/performance appraisals/quality assurance in order to ensure that coachees reach the required standard.
Provide on the job training to coachees as required
Do real-time quality assessments with coachees.
Communicating feedback to coachees during GROW sessions on quality assurance matters using the Administration system/prescribed quality evaluation forms/published reports/voice recorder in order to maintain a high quality of work in the group.
Liaising with coaches from other groups on a regular basis in order to resolve queries/maintain SLA’s and to build a positive working relationship between various groups.
Ensuring constant feedback on progress to consultants by regularly updating them on their quality stats
Maintaining service level agreements for all assigned processes
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