Coach : Membership Profmed - Centurion at PPS

Job Advert Summary    

• An exciting opportunity for an enthusiastic and results driven Coach exists. The coach will provide one on one job support to coachees, in order to assist them with the enhancement of their skills to ensure that the coachees can accomplish their tasks optimally. The coach will also take responsibility for the quality assurance process for their coachees.

Minimum Requirements    

• Grade 12
• At least 3 years’ medical scheme administration experience.

Knowledge & Skills

• Knowledge of Medical Scheme Rules, policies and procedures.
• Knowledge of the ISO principles.
• Good interpersonal skills and ability to interact with people at all levels
• Financial experience will be an advantage.
• Able to function independently as well as in a team.
• High level of computer literacy: MS Office Package.
• Excellent understanding of the administration system.
• Ability to liaise with external clients/members.

Duties and Responsibilities    

• Identifying and analysing areas for coaching in order to assist the development of coachees.
• Establishing coaching goals and derive a coaching plan to assist coachees to reach the required standards
• Facilitate GROW sessions in order to give coachees feedback on performance as per set goals
• Provide training for new employees
• Assessing the quality of the consultant’s work output in order to identify development needs
• Ensure awareness of and adherence to the quality management system
• Assist in the maintenance of the Standard Operating Procedures and Work Instructions to formalize group functions and ensure standardized work methods
• Ensuring constant feedback on progress to consultants by regularly updating them on their quality stats
• Maintain service level agreements for all assigned processes
• Act as the link between Membership and the Business Development group.

Closing Date    
2023/07/06