Coffee Shop Supervisor at Empact Group

Purpose of the Role

• We are looking for an energetic, customer-focused, and hands-on Coffee Shop Supervisor to oversee the day-to-day operations of our coffee shop and lead a high-performing front of house team.
• The successful candidate will be responsible for ensuring operational excellence, delivering exceptional customer experiences, managing staff performance, and maintaining the highest standards of service, quality, and presentation.

Education and experience required:

• Relevant tertiary qualification in Hospitality Management, Catering Management, Hotel Management, or a related field will be advantageous.
• Minimum 3 years’ experience in a supervisory or management role within a coffee shop, café, restaurant, hospitality, or retail food environment.
• Experience managing front of house operations, customer service, and team leadership is essential.
• Exposure to events, functions, or high-volume service environments will be advantageous.

Key Areas of responsibility:

• Manage the daily operations and overall performance of the coffee shop.
• Lead, supervise, schedule, and develop the front of house team.
• Always ensure a welcoming and exceptional customer experience.
• Handle customer enquiries, feedback, and complaints professionally and efficiently.
• Monitor stock levels and support inventory control processes.
• Maintain food safety, hygiene, and operational compliance standards.
• Drive sales growth and implement initiatives to improve customer engagement.
• Ensure visual presentation and cleanliness standards are consistently maintained.
• Support achievement of financial and operational targets.

Knowledge, Skills and Competencies

• Strong operational and people management capability.
• Computer literacy with experience using POS and reporting systems.
• Understanding of South African hospitality and food service regulations.
• Excellent customer service and relationship-building skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commercial awareness with the ability to manage sales, costs, and profitability.
• Strong problem-solving, planning, and organisational skills.
• Ability to motivate and develop teams while maintaining high service standards.

Closing Date 24 November 2026