Coffee Squad at Coffee Importers and Roasters Organisation (CIRO)

• The Coffee Squad will be the coffee quality champion at the customer forefront. They will be required to perform operator training, coffee assessment evaluations and basic maintenance at the customer premises, for a selected group of Ciro customers. The primary objective of the incumbent is improving in store visibility, delivering consistent in cup quality whilst improving coffee credentials as well as regular basic maintenance services to ensure maximum machine uptime which will yield higher throughput in sales. 

Line Manager: Coffee Capability Manager
Key Performance Areas:

Value added training visits and building credible coffee relationships

• Announcing yourself to management of the establishment with explanation for purpose of the visit.
• Ensuring that the management of the establishment is made aware of any coffee product related issues, training needs or equipment repairs.
• Ensuring the customer is aware that this service is a paid service and agrees to the invoice being issued before the training starts.
• Ensuring the customer is aware of any changes made for example setting of grinders or operational guidance performed and that it is still in line with guidelines set as per SLA if applicable.
• Ensure customers are using Ciro products.
• Build sound business relations with the main objective to retain and builds volume throughput.

Customer Specific Ciro CORE Evaluation, Training Register and ESO is completed

• Ensuring that management of the establishment signs off the following documents from visit: Ciro CORE Evaluation.
• Issue ESO Job card with spares consumed and quote or invoice for the visit.
• Ensure that the correct online documents are submitted and are comprehensively completed at every call as per the prescribed standard set by Key Accounts, Training and the Customer.
• Escalate any findings to Ciro management as well as keeping the customer informed of any irregularities.

Ensuring the In-Cup quality of the coffee is of the agreed standards

• Freshness test done on all Ciro products.
• Testing all products through equipment and completing taste testing, grammage testing and flowability.
• Testing all equipment to ensure it is mechanically, aesthetically and functionally acceptable.
• Calibrating and programming of equipment to ensure the right quality of coffee products is produced.
• Assessing the staff at the establishment to ensure that the right procedures are followed when making coffee and related products plus correct cleaning procedures is adhered to.
• Where appropriate, ensure compliance of quality standards defined by customer Head Office and report irregularities to management of the establishment.

Performing Basic Preventative Maintenance of coffee equipment

• Performing Basic Preventative Maintenance as per service intervals defined within SLA or Coffee Squad Agreement.
• Ensuring that the maintenance activities is completed thoroughly and signed off by management of establishment.
• Ensuring that the whole service kit of the spares is consumed and that a Job Card is signed off by management of the establishment.
• Assessing the equipment on site and reporting if major repair work is necessary and logging a repair call with the technical department.
• Malicious damage to be informed to customer.
• Responsible to keep business informed of potentials leads.
• Responsible for spares and tools.

Minimum Requirements:
Experience:

• Experience in coffee training
• Art of Coffee extraction and understanding through equipment variants
• Technical fault finding, service and repair understanding
• Experience in customer interaction and delivery

Qualifications:

• Grade 12 / Matric
• Completed Technical Qualifications in Coffee equipment and Coffee qualification - advantageous 

Additional Requirements:

• Valid Driver’s license
• Minimum 2 years driving experience
• Availability to travel and stay overnight when necessary