Commercial Operations Specialist (Cape Town, Johannesburg) at MRI Software

Position Overview:

The Commercial Operations Specialist will be focused on increasing sales productivity and velocity through Dealhub validations, Quoting Enablement, Support and Guidance as the expert for assigned solutions. As a critical team member, you will work closely with cross functional operational team members and MRI Global Sales Team.

Your primary responsibility will be to review and validate sales quotes, provide hands on support and guidance through Service Requests and Heritage Requests as well as other means, assist workflows and processes managing opportunities through the QTC cycle. Facilitating regular solution sessions with Sales Teams is also in the scope of this role. The ideal candidate has an analytical skill set and demonstrated sales process experience within high-growth software environments. This is a team contributor position reporting Order Management Manager.

Responsibilities:

• Serve as the trusted advisor and provide guidance to solution specific sales team members, supporting sales activity and quoting enablement through the QTC cycle ‘quote to cash’
• Manage stakeholders requests, queries and issues utilizing Services Request
• Process high volumes of transactions accurately including Quote approval, validation, and quality assurance of submissions
• Identify and communicate errors and deficiencies to stakeholders for resolution
• Facilitate regular specialist solution sessions
• Implement best-practices and standardization of sales processes leveraging efficiency and scalability
• Contribute to team metrics by through productivity, accuracy, and continuous process improvement.

Skills/Requirements:

• Education- Bachelors degree in Finance, Accounting or similar field preferred.
• 3+ Years Experience in Enterprise Software Sales Operations, Finance, Contract Administration, or Billing.
• Strong analytical skillset
• Skilled Salesforce.com (or other CRM) and Excel, Word, PowerPoint
• High accountability, proactivity, diligence, and understand and enforce process.
• Attention to detail and high urgency

We’re obsessed with making this the best job you’ve ever had! 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
• Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 
• Have confidence in your health with our offered Medical Aid Scheme.  
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!