Commercial Sales Agent at Sanlam Group

What will you do?

• Responsible for contacting clients according to specified campaigns and scripts to query outstanding payments and escalate to the next level of collection if required.  
• May provide customers with essential and  information regarding products and services.
• Predictive dialling may be used when contacting the client.  
• Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Qualification Required

• Regulatory Exam (RE 5)
• Commercial FAIS credits
• Matric / NQF 4

Minimum Experience

• Minimum 3 years Business / Commercial Insurance background 
• 3 years Inbound/Outbound call centre experience. 
• Multimark III proficient  

Deliverables include, but will not be limited to

• Consistently writing R125 0000 GWP plus a month 
• Consistently achieving a Lead – Quote conversion rate above 65%
• Consistently achieving a Quote - Sale conversion rate above 35%
• Achieve minimum quality score of 90%
• Data accuracy score of 90% 

Competencies Required

• Self-managed
• Good performance track record
• Well spoken
• Active listening skills
• Self-motivated
• Good Time and Attendance record
• Quality orientated with great track record
• Must be highly proficient in dealing with clients at all levels
• Professional
• Ability to multi-task and cope under pressure
• Team player
• Problem analysis and problem solving

Knowledge and Skills

• Undertake Outbound Tele-Sales
• Service inbound client queries, requests
• Administration and processing
• Quality, Compliance and Accreditation

Personal Attributes

• Communicates effectively - Contributing dependently
• Situational adaptability - Contributing dependently
• Action orientated - Contributing dependently
• Persuades - Contributing dependently

DEADLINE TO APPLY: 4 July 2025