Commissions Agent at Liberty Group South Africa

Purpose

To calculate commission through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

1 - 2 years experience in a similar environment

Minimum Qualifications

Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Additional Minimum Qualifications

Process

• Contribute to the provision of a comprehensive admin. service through the correct interpretation and application of procedures to optimise delivery.

• Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.

• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.

• Calculate and or obtain commissions calculations through liaison with other departments both verbally and in writing.

• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.

• Proactively identify problems, apply known solutions and escalate more difficult problems.

• Plan for task execution and adjust priorities against an established plan.

Customer

• Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.

• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

• Basic Financial Management  

• Financial Acumen

• Product Related System Application

• Query resolution

• Verbal & written communication

Technical Competencies

• Financial Control (Basic)

• Financial Administration (Intermediate)

• Financial Acumen (Basic)

• Standard operating procedure compliance (Intermediate)

• Mathematical Literacy (Fundamental) (Intermediate)

Behavioural Competencies

• Organisation and Attention to Detail (Basic)

• Interpersonal Effectiveness (Basic)

• Problem Solving and Analysis (Basic)

• Teamwork and Cooperation (Basic)

• Communicating with Impact (Basic)

• Customer Orientation (Basic)

Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.