Compliance Monitoring Specialist at FirstRand Group

Purpose

To complete high quality reviews and reporting to contribute to the enterprise alignment and implementation of the Group Compliance Monitoring methodology and processes to ensure the FirstRand Group and all legal entities conduct business processes in accordance with relevant regulations, applicable codes of conduct and within best business practice to drive the development and implementation of a combined assurance approach across all Compliance Assurance Functions

Experience and Qualifications

• Minimum: Bachelor’s degree in a business-related discipline, Law, Legal, Risk or Compliance or Auditing; CA(SA)
• Preferred: Postgraduate Degree in a business-related discipline, Law, Legal, Risk, Compliance or Auditing
• 3 to 5 years compliance monitoring, auditing, or risk management experience in a financial services organisation

Responsibilities

• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Accumulate information to review work progress that provides input to reporting decision making and the identification of improvement opportunities
• Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy
• Monitor customer feedback reports and align processes to maximise efficiencies
• Report on the findings and monitor management's response and implementation of recommendations
• Conduct reviews or tasks requested by CRO, Head of Compliance, Board or Executive, provided such reviews and tasks do not compromise the independence or objectivity of the function
• Identify areas for improvement and monitor corrective action to provide both management and relevant committees with an opinion on the effectiveness of the internal control environment
• Identify, monitor, and measure risk, in conjunction with line management and other specialist functions (Internal Audit, Risk Team and Legal) so that risks affecting the business may be effectively managed
• Assure the Business Units continued compliance with local regulatory rules and oversee Regulators where applicable, and any other local Codes of Practice where relevant as part of the monitoring programme
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across
• the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
• Develops an understanding of risks and risk management approaches Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
• Networks and participates in specialist risk forums where required
• Support the central function by assisting in developing policies, procedures, frameworks, and tools with specific focus on relevant risk legislation, for the benefit of the larger organisation
• Monitor and ensure business committees operate according to required business governance standards through regular engagement
• Provide regulatory support and expertise in the formulation and completion of compliance risk and control assessments (CRA's)
• Ensure that compliance risk is adequately identified and in so doing, guide the business in terms of addressing such risk
• Guide business to ensure that business policies contain the right content to address legislative requirements thereby working toward an effective and adequate control environment
• Influence the enhancement of business processes and methodologies specific to the area
• Engage with stakeholders on findings of compliance risk and control assessments to ensure action plans adhere to regulatory standards
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
• Partner and collaborate with team members to achieve team success
• Share information and knowledge that benefits the team
• Assess own performance against competencies and skills required delivery
• Identify development needs and select effective solutions to address own development need
• Prepare a personal development plan with management to implement and review as required.
• Monitor own progress against development plan and measure impact of results.