Compliance Officer - Cape Town at Clicks Group

Job description

• To analyse data, identify trends and prepare feedback for scorecard meetings with finance and operations.
• To ensure effective streamlined communication to stores and provide efficient support to stores on projects and other operational issues.
• To identify exceptions against set financial benchmarks by analysing reports and identifying trends based on reporting obtained from stakeholders and own data mining.
• To highlight actual and potential areas of loss and risk to the business by collating reports and passing on the information to the operations line management to action speedily.
• To provide required feedback from exception reporting to internal stakeholders on confirmed losses versus potential losses.
• To continually assess and update current SOP’s for improved performance based on trends from reporting.
• To proactively track and follow up on outstanding documentation from stores.
• To assist stores to adhere to SOP’s and benchmarks by identifying in-store trends and areas for development and escalating to the line manager for action.
• To be the gatekeeper of accurate and timely operational communication to stores with regard to general issues, new and updated information on systems, procedures and other business process related i information, whilst monitoring operational teams compliance for reporting.

Minimum requirements

Education and Experience Requirements

• Essential: Matric
• Desirable: Retail or Business management qualification
• Advantageous: Unisolv and experience as a Pharmacist Assistant

Job Knowledge and Skills Required:

• Knowledge of business processes
• Knowledge of retail store management processes including stock and inventory management
• Understanding of customer service principles
• Problem-solving skills
• Verbal and written communication skills
• Computer literacy (specifically Word and Excel)
• Time management skills
• Strong client orientation
• Self directed and able to work independently
• Planning and organising skills

Essential competencies

• Analysing
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Planning and Organising
• Presenting and Communicating Information
• Writing and Reporting
• Achieving Personal Work Goals and Objectives
• Adapting and Responding to Change