Configuration Analyst at NOV

Duties & Responsibilities

• Performs installation, configuration, and upgrades of the Connected Product solutions.
• Monitors solution performance/availability; suggest alternative approaches when applicable.
• Works with the Connected Product Development Team to troubleshoot issues reported by the customers/stakeholders; record the issues in the ticketing system.
• Documents the implemented solution, bug fixes, etc. and create troubleshooting documents
• Perform other work-related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.

Qualifications

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
• Problem-Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Microsoft Excel Proficiency
• Scripting knowledge in Python and/or Bash Shell

Education & Experience

• Education: All academic degrees and coursework must be from accredited institutions
• Undergraduate or Graduate Education: Degree in computer science, information science, information systems management, mathematics, operations research, statistics, or technology management.
• Experience must be IT related