Consultant, Account Management at Standard Chartered Bank

JOB DESCRIPTION

Telephonic collections focusing on minimising the forward roll rate of potential non-performing loans with the emphasis on customer retention, education and rehabilitation, through effective and efficient collections skills.

QUALIFICATIONS

Minimum Qualification

• Grade 12

Experience Required

• 1-3 Years collections experience, preferably in the Credit or Collections environment.  Call Centre experience an advantage

ADDITIONAL INFORMATION

Technical Competencies

• System Usage(Level 1)
• Product Knowledge(Level 1)
• Understands the banks products per BU in order to attract and retain existing /potential customers

Personal Competencies

• Problem solving
• Planning
• Decision making