Consultant BSSA Switching - Temporary/ Fix-term Contractor role at Absa

Job Description

KEY RESPONSIBILITIES:

The high level duties of the role:

• Receive instructions from customers to capture and approve requests telephonically, or via generic e-mail address.
• Verify that the requests are legitimate and meet all regulatory standards
• Check the completeness of the request (account number, account name, etc.).
• Execute instructions of all incoming work received from different Branches and Stakeholders.
• Check data on compliant letter provided to service providers to ensure accuracy of information.
• Diligent follow-ups with service providers to ensure that client requests are honored.
• Contact customers when needed to support switching campaigns and drive switching targets
• Provide customer support on switching enquiries, and case follow ups

MINIMUM REQUIREMENTS:

• Matric or equivalent NQF level 4 qualification
• Higher Certificate/Diploma or NQF level 5 qualification preferred
• At least 1 year experience and exposure to Call/Service/Contact Centre environment which includes back office administration and processing
• Processing experience in a Bank preferred
• At least 1 year experience in client services preferred

Knowledge & Skills:

• Sales knowledge
• Computer literacy
• Language proficiency
• Telephone etiquette
• Basic knowledge of Financial Industry products.
• Excellent time management
• Listening skills
• Ability to build rapport with customers and team

Personal:

• Persuading and influencing
• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Adapting and responding to change
• Creating and innovating
• Communication skills
• Delivering results and meeting customer expectations

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised