Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Aug 13, 2021
    Deadline: Not specified
  • Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of A...
    Read more about this company


    Consultant BSSA Switching - Temporary/ Fix-term Contractor role

    Job Description


    The high level duties of the role:

    • Receive instructions from customers to capture and approve requests telephonically, or via generic e-mail address.
    • Verify that the requests are legitimate and meet all regulatory standards
    • Check the completeness of the request (account number, account name, etc.).
    • Execute instructions of all incoming work received from different Branches and Stakeholders.
    • Check data on compliant letter provided to service providers to ensure accuracy of information.
    • Diligent follow-ups with service providers to ensure that client requests are honored.
    • Contact customers when needed to support switching campaigns and drive switching targets
    • Provide customer support on switching enquiries, and case follow ups


    • Matric or equivalent NQF level 4 qualification
    • Higher Certificate/Diploma or NQF level 5 qualification preferred
    • At least 1 year experience and exposure to Call/Service/Contact Centre environment which includes back office administration and processing
    • Processing experience in a Bank preferred
    • At least 1 year experience in client services preferred

    Knowledge & Skills:

    • Sales knowledge
    • Computer literacy
    • Language proficiency
    • Telephone etiquette
    • Basic knowledge of Financial Industry products.
    • Excellent time management
    • Listening skills
    • Ability to build rapport with customers and team


    • Persuading and influencing
    • Deciding and initiating action
    • Learning and researching
    • Entrepreneurial and commercial thinking
    • Adapting and responding to change
    • Creating and innovating
    • Communication skills
    • Delivering results and meeting customer expectations


    • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    Method of Application

    Interested and qualified? Go to Absa on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Absa Back To Home

Career Advice

View All Career Advice

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail