Consultant (Cape Town, Johannesburg) at MRI Software

Position Overview:

MRI is looking for Functional Consultant who is excited by a challenge and is committed to moving our products, brand and client services forward. The successful applicant will focus on the MRI products working with our Financials/Commercials teams.

Responsibilities:

• Teach a topic to an individual client or a group of clients
• Manage the entire post-sales process, from onboarding, training, adoption, and relationship building
• Assist a client with PMX product set-up
• Understand and document a client's business requirements
• Work with product to create new data models and fields for specific client needs
• Ensure an exceptional experience for all clients and work to ensure product adoption and relationship growth
• Increase retention and revenue growth with regular check-in calls, QBRs, and top of class service
• Work with review teams to ensure delivery of documents
• Assist with developing training courses
• Act as a the voice of the client by providing and synthesizing feedback for our product team

Requirements:

• Solid Educational Background. Bachelor’s degree in Business, Computer Science, Engineering or technical field from an accredited college/university.
• Team Player. At MRI our people work together. Our people work in formal and informal team settings to address our customers’ needs.
• Effective Communicator. Our consulting team members possess outstanding spoken and written communication skills.
• Excellent Student. At MRI our people constantly learn new skills. These range from business, software, technology, presentation, and management skills.
• Enjoys teaching. Not only do our consultants learn new skills, they teach others. Our consultants provide training both to our customers and to our internal MRI employees.
• Comfort with business technology. Knowledge of Excel, PowerPoint, Access, and Word provide a solid foundation for success. At MRI we’ll teach you how to work with database applications, how to write business reports using our software, how to manage business data using our technology, and other soft skills to enable your success.
• Basic Business Knowledge. Our customers use our software for accounting and for managing real estate properties. Understanding the fundamentals of business is fundamental to delivering the best results.

We’re obsessed with making this the best job you’ve ever had! 

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: 

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 
• Have confidence in your health with our offered Medical Aid Scheme.  
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!