Consulting Director Digital and GenAI at Visa

Job Description

• The Visa Consulting Director will drive the ambitious growth of VCA Digital and GenAI service line in terms of Business development, high value delivery, product development and thought leadership, especially around key topics like Generative AI, Product Design, Digital Acquisition (including performance enhancement) and E-Commerce Optimization. She/He will also deliver subject matter expertise and consulting support to VISA key clients across SEA and WCA subregions. The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their digital strategy, implement initiatives around their digital channels and in general capture the full potential from customers engaging on digital channels.

Principal Responsibilities and Key Results Area

• Collaborate with VCA colleagues, Visa account executives and other Visa functions to cultivate and manage a pipeline of digital engagement opportunities with the largest SEA and WCA banks, merchants, MNOs and Governments.
• Lead and or serve as a subject matter expert on consulting engagements in the sphere of Strategy, Digital Strategy, Digital Acquisition (including performance enhancement), Digital Spending full potential, Digital Experience Design and Optimization (i.e. PXD), Generative AI including, but not limited to the following
• Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA key clients.
• Drive sales pitches
• Drive delivery to key engagements and projects with clients
• Lead or contribute to internal problem solving sessions
• Prepare for, and participate in, client discussions
• Work closely with other VISA groups, including Marketing Services, Issuing Solutions, Commercial and Money Movement and to ensure a seamless Consulting experience.

Lead the development of the Digital Service with the objective of creating an End to End shop able to support Visa partners from strategy to implementation and execution, a not exhaustive list of activities will include

• Identifying key priorities and needs in respective markets
• Business development and drive clients’ engagements
• Exceptional delivery to engagements
• Development of thought leaderships including writing papers
• Scaling the PXD offering, in closer collaboration with other practice areas and leveraging the global expertise of VCA
• Scaling the offering in the space of Generative AI, supporting the advisory proposition with the development of proof of concept and concrete use cases
• Launch and scale services to optimize ecommerce, aimed at supporting merchant clients across multiple industries (e.g. airlines, hospitality, retail)
• Where appropriate, work with designated practice areas globally to incorporate best practice, source analytical or other services and leverage global consulting solutions.
• Help the talent growth of the practice through team development and the hire of new talents.

Key Competencies

A well qualified candidate will have broad and deep expertise in Digital advisory and GenAI with primary focus, but not limited to, on digital strategy and transformation, digital acquisition, Customer experience design, knowledge of digital payments, GenAI, design thinking and digital channels. Key elements to assess his other candidacy will include expertise on the following topics:

• Business needs of issuers, acquirers and merchants in Digital, e.g., strategy, acquisition, customers and channels full potential, innovation, mobile platforms, digital ecosystems, etc.
• Emerging trends and technological innovations in the space of Generative and Agentic AI, with the curiosity to be up to date with the most recent evolutions
• Best practices to meet customer needs across the customer lifecycle and in terms of digital channels engagement, and customer experience
• Industry trends, such as evolving economics of payments, increasing digitalization and development of digital channels, emerging of ecosystems, increasing use of advanced analytics and other technologies in payments, changing regulatory environment, adoption of open banking globally, etc.
• Fintech and Digital native players, including where they play across the value chain of banking (and payments specifically) and their relative strengths and weaknesses vs. competitors
• Design thinking capabilities and agile methodologies, supporting banks and other players in transitioning to agile development of products and service

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Bachelor degree or equivalent. Master’s degree preferred.
• At least 12 years of overall work experience (including solid experience in top tier consulting firms)
• At least 8 years of solid experience in Digital, including customers acquisition on digital channels, digital channels development and optimization, digital marketing, digital strategy, experience should be gained within a top-tier bank or the financial services practice of a top tier consulting firm.
• Expertise in knowledge and familiarity of use in the most relevant GenAI tools
• Experience in mobile banking and on digital-only banks would be an important plus
• Combination of regional and global experience is also desired, previous work experience across multiple CEMEA sub-regions (Middle East, Ukraine, Kazakhstan and other Former Soviet Union countries, South Eastern Europe, Africa) would be a differentiating factor
• At least 5 years of experience in top tier management consulting and deep consulting skills and client engagement capabilities including
• Strong track record of delivering complex strategy projects for large clients and leading strategy engagements end-to-end
• Diplomatic skills to work in a multi functional environment and ability to extract desired outcomes.
• Comfortable interacting with and presenting to senior management of clients and VISA.
• Highly analytical with advanced PowerPoint skills and Excel skills.
• Superior project management skills. Fluent communicator.
• Results driven, flexible and both internally and externally customer focused.
• Able to travel frequently and work on client site.
• Self motivated and able to use own initiative with limited direction.
• Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups.
• Ability to work in a multicultural environment.
• Fluency in English is mandatory, Fluency in French would be a plus