Consumer Education Programme Lead at Capitec Bank

Purpose Statement
To execute and implement the Consumer Education strategy; to educate and assist Capitec clients, employees, consumers and prospective consumers in becoming financially knowledgeable; improving their financial health by enabling informed financial decision making.
To manage Consumer Education programme design, delivery and optimisation. 

Experience
Minimum:

• 5-7 years’ experience in a management position or as a senior specialist in retail banking and/or financial industry
• Experience in programme development
• Engaging and working cross functionally and big picture identification from multiple disciplines and sources.
• Experience in customer user journeys/client experience ideal 
• Key stakeholder engagement and management 

Ideal:

• Consumer education programme management
• Proven experience of successful project management
• Experience of leveraging technology in education / behaviour/learning environments

 
Qualifications (Minimum)

• Diploma in Project Management or Finance
• Qualifications (Ideal or Preferred)
• Bachelor's Degree in Project Management or Finance

Minimum:

• Understanding of platforms and digital knowledge in order to work with Digital solutions teams.
• Project management methodology
• Personal financial management
• Understanding of development processes for digital platforms

Ideal:

• Principles of consumer education design and process.
• ABET principles; facilitation and education of adult learning groups
• Learning methods.
• Consumer behaviour and psychology
• Capitec bank products and services

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Problem solving skills
• Analytical Skills

Competencies

• Analysing
• Creating and Innovating
• Deciding and Initiating Action
• Delivering Results and Meeting Customer Expectations
• Persuading and Influencing
• Planning and Organising
• Presenting and Communicating Information
• Relating and Networking

Additional Information

• Clear criminal and credit record
• Ability and willingness to work in an open plan environment
• A valid driver's license and own vehicle is preferred
• Bilingual, but a 3rd official language would be an advantage
• Willingness to work or be available overtime and / or weekends if required