Contract Manager, CPT - Northern Suburbs at WastePlan

Job Summary

We are looking for an operationally driven and client centric Contract Manager in the Western Cape region. You will be responsible to ensure that all sites and personnel are managed as productively and efficiently as possible (this includes the management of site equipment such as balers, compactors etc.) Ensure maximum recycling extraction to assist with profits and achieving client diversion goals. Act as the contact person between the clients, head office and the Operations department to ensure client satisfaction. Ensure that all administration responsibilities, policies, and procedures are implemented according to the Code of Good Practice.

Responsibilities

Operational management

• Plan equipment and lay-out on site, as per the SLA agreement
• Ensure that all sites have the correct stock, consumables and the company ordering, and handout procedure is followed
• Management of equipment and vehicles on site. Plan maintenance or repairs where required and ensure that vehicles are not abused by staff
• To be well informed regarding the agreed SLA of each client and siteand the requirements thereof
• Oversee and ensure that all sites are clean, productive, and operational and the sorting is meeting the client diversion/recycling targets
• Weekly site inspections, or more where required to be completed. Site inspection document to be completed on your company provided mobile application
• Ensure all assets used by your sites are tagged and allocated to the correct asset registers
• Management of third-party collectors for each site. In the event where a new collector is registered or recommended, the SHEQ vetting process must be followed to ensure legal compliance

Transport

• Planning of cage and bin collections to adhere to site requirements
• Liaise with the internal transport department as well as external service providers regarding the collection of recyclables as well as other materials such as general/hazardous and other waste types
• Report any matters that require senior management intervention to the Senior Contract Manager or the Operations Manager

Client relations

• Liaise with clients to ensure customer satisfaction
• Meet with clients to address previous / new issues, provide feedback on improvements and reporting on aspects of interest
• Provide feedback on monthly visit with the client on your site inspection reports
• Assist with obtaining Net Promotor Scores from clients

Personnel management

• Training of all staff on company SOP`s and site risk assessments
• Work in conjunction with the HR department to employ staff in line with company procedures, and ensuring the staff appointed are in alignment with the SLA agreement for each client
• Ensure that staff adhere to the company rules and regulations. Apply disciplinary action where required according to the Code of Conduct
• Coordinate meetings between staff members and HR when performance related or other HR issues arise
• Address staff grievances as per the grievance policy of the company
• Weekly update of Secure Office payroll with working hours / days, absenteeism and leave, (in preparation for payroll) and ensure that all numbers are accurate and in line with timesheets. Timesheets to be submitted to the HR department after completion of payroll

Administration responsibility

• Daily reports on: Absenteeism (complete the Secure Office attendance register) / concerns / relieve staff / IOD’s / damages / non-collections / complaints
• Weekly reports on: Site visits / staff leave forms / IOD’s / operational feedback
• Monthly reports on: Site profitability sheets
• Month-end payroll duties: Ensure the site data is captured correctly by staff members and deliver the slips to the Data department where needed.
• Submission of leave forms and supporting documents

SHEQ responsibilities

• Ensure that all staff has the correct PPE
• Ensue that staff is trained on the OHS regulations
• Ensure that each site SHEQ files are complete, updated and on site
• Ensure that all staff has been trained on site, according to the risks on the site (equipment, hazardous chemicals etc)

Requirements

• Minimum Grade 12 (tertiary qualification is advantageous)
• 5 years’ working experience
• Experience in the waste management or recycling industry
• Code 8 drivers’ license 
• Computer literate
• Passion for working with people
• Desire to serve customer needs, do what is best for the team and to treat all employees with respect and dignity
• Strong communication ability in English; knowledge of additional languages is advantageous
• Ability to work independently while remaining true to company policies and procedures.
• Sales and negotiation ability
• Operational skill: establishing and managing operations at various client sites
• A willingness to, at times, work on holidays / weekends / evenings if operations require it