Control Tower Specialist, SCM Control Tower, Air & Sea at DSV

Main Purpose of the Role:

• The Control Tower Specialist has the responsibility for timely and accurate completion of the daily tasks that make up the SCM Control Tower service activities. 

Duties & Responsibilities:

• Develops relationship with client and becomes familiar with key contacts, unique requirements and operating processes.
• Ensure that DSV processes are meeting target services levels.
• Ensure that the control tower team is meeting DSV and specific client setup KPI targets.
• Ensure that the Origin operational teams are meeting DSV and specific client setup KPI targets.
• Establish a strong knowledge of DSV’s freight forwarding product offerings and procedures to ensure flawless cooperation between Air & Sea operational departments and control tower.
• Understand, investigate and solve any complex client requests or complaints, particularly when multiple departments or teams’ involvement is required.
• Relay consistent issues to Supervisor / Team Leader in a timely and efficient manner.
• Escalate to Supervisor / Team Leader proactively on continues disputes, high level decisions and high-profile service issues and potential risk situations.
• Obtain strong working user experience with department key activities and systems.
• Adhere to SOPs and work instructions
• Identify and report process gaps
• Support monthly KPI data collection
• Basic understanding of commercial documents
• Awareness of freight forwarding and POM processes advantageous

Qualifications:

• Matric (Grade 12)

Additional Computer Skills:

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook

Job-Related Requirements:

• Min. 1 years’ experience in freight forwarding industry

Other Minimum Requirement:

• Professional Knowledge
• Strong industry knowledge and Supply Chain understanding
• Software Skills
• Good command of Microsoft office programs
• Language Skills
• Good command of written and spoken and English
• Accuracy and attention to detail
• Basic analytical thinking