Customer Services Administrator (Longmeadow) at ACDC Dynamics SA

Description

Customer Services Administrator 

• ACDC Dynamics a leading manufacturer, importer, and distributor of quality products in the electrical, electronics, pumps, and tools industry is looking for a customer services administrator to join the team.

PURPOSE OF THE ROLE:

• The Customer Services Administrator is responsible for ensuring the smooth, efficient, and professional operation of the company’s administrative functions. This role is central to coordinating office activities, supporting field technicians, managing client communications, and maintaining accurate financial and operational records.
• The Customer Services Administrator acts as the key link between customers, electricians/maintenance staff, and management, ensuring jobs are scheduled effectively, invoices are processed promptly, compliance documentation is maintained, and day-to-day business operations run seamlessly.

RESPONSIBILITIES

Office Coordinator

• Oversee daily office operations
• Coordinate vendors, landlords, and service providers
• Manage office supplies, assets, and fleet administration
• Ensure compliance with health & safety standards
• Support HR and Finance administrative processes
• Liaise with warehouse and logistics teams

Support Administrator

• Act as first point of contact for support-related queries
• Administer ticketing systems and ERP processes
• Manage service bookings, loan stock, RMAs, and warranties
• Coordinate logistics, stock, and field service scheduling
• Maintain accurate support records and reports

Reception

• Manage front desk operations and visitor experience
• Handle incoming calls, emails, and correspondence
• Maintain meeting room bookings and office calendars
• Support administrative tasks as required

GENERAL OPERATING PRINCIPLES

• Expense management
• HR Support
• Fleet Management

Requirements

• Grade 12 / Matric (essential)
• certificate or diploma in Office Administration, Business Management, or related field (advantageous)
• 2–4 years’ experience in office coordination, reception, or administrative support
• Experience working on ERP systems (essential); ZOHO experience will be a strong advantage
• Strong proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• Excellent written and verbal communication skills
• Professional telephone etiquette and customer‑service mindset