Creative Operations Manager (Gauteng) at TBWA\ South Africa

The Role

• As Project / Operations Manager, you’ll be the heartbeat of coordination between our South African creative team and the broader Atlanta-based Dobbino operation. You’ll ensure smooth workflow across teams, manage resources and timelines, and uphold the highest operational standards to deliver outstanding creative work—fast, efficiently, and collaboratively.
• This mid-level role requires an agile multitasker who thrives under pressure, loves orchestrating people and projects, and understands the nuances of working across global teams and time zones.

Responsibilities

• Manage and oversee the South African Dobbino team (2x Senior Creatives, 1x Editor, 1x Animator, 1x Digital Designer).
• Coordinate project timelines, deliverables, and priorities between SA and Atlanta-based stakeholders.
• Maintain clear communication across teams—bridging time zones, languages, and work styles.
• Track and report project progress, resource allocation, and deadlines.
• Identify bottlenecks and proactively solve operational challenges.
• Collaborate closely with the Atlanta Operations and Client Directors to ensure all projects run on time and on brief.
• Champion process efficiency, operational excellence, and team morale.
• Support the onboarding, scheduling, and workload management of team members.
• Facilitate smooth delivery of creative assets through established systems and workflows.
• Foster a positive, performance-oriented remote team culture.

Requirements

• 4–7 years’ experience in project or operations management, preferably within an agency or creative production environment.
• Proven ability to manage multiple creative projects simultaneously across distributed teams.
• Strong organizational, time management, and people management skills.
• Excellent communicator—clear, diplomatic, and responsive.
• Comfortable working under pressure and adapting to evolving priorities.
• Experience with project management tools (e.g. Workfront (ideally), Monday.com, Asana, or similar).
• Familiarity with creative workflows (concepting, design, production, post-production).
• Detail-oriented, process-driven, and solution-focused.
• Independent self-starter who thrives in a fast-paced, collaborative, global environment.

Bonus:

• Experience working with international teams (particularly US-based).
• Agency experience in social-first or digital content production.