Credit Control Manager - NRC Head Office (JHB North) at National Renal Care Pty(Ltd)

Requirements

Requirements and Experience

• Minimum of 5 years experience in credit control or accounts receivable management.
• At least 3 years experience within a medical, healthcare, hospital, or medical aid environment.
• Proven experience working with medical aid schemes, insurance providers, and third-party administrators.
• Experience managing and leading a credit control or revenue cycle team.
• Strong understanding of healthcare billing processes and medical claims management.
• Knowledge of medical coding standards and healthcare regulations (where applicable).
• Proficiency in financial systems, medical billing software, and MS Office (especially Excel).
• Ability to analyze debtor aging, cash flow, and collection performance.
• Good working knowledge of MS Excel
• Computer literacy essential (MS Office Suite)
• Strong Customer orientation
• Team player
• Very energetic
• Well organised
• Excellence Orientation
• Ethical Behaviour

Key Performance Areas

• Manage and oversee the medical credit control function, ensuring efficient billing, follow-ups, and collections.
• Develop, implement, and enforce credit control policies specific to healthcare services and medical aid schemes.
• Monitor accounts receivable, aging reports, and debtor days, ensuring timely resolution of overdue accounts.
• Liaise with medical aid schemes, insurers, and third-party administrators regarding claims, rejections, and payments.
• Ensure accurate submission and follow-up of medical claims in compliance with healthcare regulations and coding standards.
• Manage patient accounts, payment plans, and credit approvals while maintaining confidentiality and ethical standards.
• Lead, coach, and develop the credit control team to improve performance and service delivery.
• Resolve complex billing disputes and escalated collection issues professionally and empathetically
• Work closely with clinical, billing, and finance teams to improve revenue cycle efficiency.
• Prepare monthly reports on collections, outstanding balances, bad debts, and risk exposure.
• Ensure compliance with relevant healthcare laws, data protection regulations, and internal policies.
• Identify and implement process improvements to enhance cash flow and reduce revenue leakage.
• Demonstrate the National Renal Care Values and Caring the NRC Way.