Credit Controller at Danone

About The Job

• The Credit Controller is accountable and single point of contact for collection of the appropriate payment for all products shipped to a customer. The Credit Controller insures all payment collection responsibilities are met in accordance with Danone policy. He/she is responsible for leading issue resolution and risk management related to payment collection. The Credit Controller works closely with the appropriate individuals at the customer and within Danone (Sales, OTC OM, Finance, etc.) to resolve any issues.

Record, post and track customer payments

• Follow up that customer payment are available in line with customers payment terms
• Arrange for payments to be uplifted and bank if required
• Check daily banking for available payments and post to customers account same day
• Escalate issues related to late/incomplete payment timely to prevent possible loss of revenue

Allocation customer payment

• Confirm that a remittance matching the value of the payment is available prior to starting allocation
• Complete payment allocation prior to statement run
• Ensure deductions are coded appropriately to allow for correct reporting
• Check/follow up that supporting documents for deductions are made available by the customer
• Follow up with customer on payment discrepancies to ensure alignment with customer

Recover overdue invoices

• Follow up with customer timeously on reasons for unpaid invoices
• Where required develop / deploy action plans to resolve issues holding up payment of invoice
• Document actions needed / taken
• Escalate any risk related to non-payment to prevent possible loss of revenue

Maintain customer reconciliation

• Keep open invoice reconciliation aligned with customers
• Ensure contras are done timeously to avoid over/understatement of open items
• Provide input when required to weekly / monthly reporting and bad debts write off /provision

Issue customer statements

• Ensure customer statements are issued in the format and timeline as expected by the customer
• Follow up with customer to confirm receipt of the statement and any additional information they require

Ensure control compliance

• Have a high level of understanding of internal policies and procedures
• Ensure approval levels are adhered to
• Be a controls champion, escalate issues of non-compliance and process failures

About you

Work Experience And Skills

• At least 5 years’ experience in Credit Control in an FMCG Environment
• 2-3 years’ experience in SAP
• Excel (Intermediate/Advance) and good communication skills

PERSONAL CHARACTERISTICS AND BEHAVIOURAL TRAITS

• Attention to detail
• Action-oriented
• Goal-oriented equivalent
• Good communication & inter-personal skills
• Analytical
• Team Player
• Must take ownership (Accountability)
• Ability to work under pressure.