Credit Operations Executive at Crayon

Role Description

This is a cross-department role with an array of responsibilities across multiple disciplines. You’ll oversee the Risk Department, the Collections Department, and the Sales Support Call Centre. You’ll also need to ensure that loan applications are processed efficiently and loans managed properly. The ideal candidate has at least 5 years of experience in the credit industry and extensive experience with improving business processes.

Salary

• R60,000 – R70,000 per month (negotiable based on experience)

Responsibilities

• Design and continuously improve existing and new business processes
• Outlining process flows, defining operating rules and policies, assigning operational roles and responsibilities, integrating manual operations with IT systems and defining performance metrics
• Become intimately familiar with the regulatory environment and ensure compliance at all times
• Run day-to-day underwriting and collections as well as lead a team by example. This requires keeping track of performance metrics, taking corrective actions, analysing bottlenecks and implementing solutions that bring process performance to the next level. Examples of critical success metrics would be improving time to loan approval, reducing the % of portfolio in late repayment, etc.
• Manage the overall cost of operations
• Keeping the balance between providing an outstanding customer experience and controlling the cost of managing accounts
• Managing the entire back office processes implies overseeing a wide range of operational activities alongside managing customer relationships. These include but are not limited to:
• Performing credit analysis
• Establishing direct communication channels with applicants and borrowers
• Issuing loan agreements
• Applying payments to individual accounts
• Identifying delinquent accounts
• Taking direct collections action
• Issuing monthly statements
• Addressing customer claims, etc.
• The performance of the Operations Director will be ultimately measured by his/her ability to run a portfolio of consumer loans efficiently while delivering strong results on customer satisfaction

Responsibilities for the risk department

• Design and continuously improve existing and new business processes
• Review credit risk policies and recommend changes to the Credit Risk committee from time to time
• Ensure that efficiencies are used to drive quick turnaround times on all loan applications
• Strategic management and planning of the department to ensure it meets the overall objectives of the company
• Become intimately familiar with the regulatory environment and ensure compliance at all times

Responsibilities for the collections department

• Design and continuously improve existing and new business processes
• Review collection policies and recommend changes to the Credit Risk committee from time to time
• Ensure that the monthly collections targets are achieved
• Ensure that the expected credit loss and amounts written off are within or better than budget
• Strategic management and planning of the department to ensure it meets the overall objectives of the company
• Become intimately familiar with the regulatory environment and ensure compliance at all times

EXCO and MANCO committee

• Ensure all relevant reports for the EXCO and MANCO meetings are completed and accurate

Requirements

• Relevant Degree from University
• 5 Years’ experience in the credit industry
• Work experience in unsecured credit essential
• Analytical
• Critical thinking
• Decision making
• Information gathering
• Listening
• Negotiation
• Organising
• Problem solving
• Reading comprehension
• Scheduling own work activities
• Time keeping
• Visioning

Competencies required

• Attentiveness
• Ability to evaluate
• Endurance
• Written expression
• Communication written and verbal
• Typing
• Writing
• Administration
• Change management
• Computer
• Co-ordination
• Data capture
• Idea generation
• Literacy
• Motivation
• Networking
• Planning
• Report writing