Credit – Team Leader (Umhlanga) at Hollywoodbets

You Bring:

• Previous credit management experience.

A Bonus to have:

• 2 Years of finance experience in the loan industry.
• Relevant Degree / Diploma / Course in business administration.

What you will do for the Brand:

Financial Metrics/Operational Duties – Credit Management

• Detailed review of credit application pack for the extending of credit facilities.
• Ensure COD and Credit applications have been obtained, appropriately completed, appropriately signed and saved accordingly.
• Ensure that the customer credit application tracker is correctly completed, timeously completed and is up to date.
• Detailed and thorough review of supporting documents in light of extending credit facilities including detailed review of credit bureau reports.
• Obtaining trade references.
• Obtaining of security (where required).
• Ensure timeous follow up for collection of late payments or long outstanding debtors.
• Issue letter of demands (where necessary) to customers that have defaulted.
• Instruct and liaise with attorney’s with regards to handing over outstanding debt.
• Timeous follow ups with the customer, team and attorney on collections and related tasks.
• Attend to credit guarantee insurance (where required) and ensure correct processes being followed in light of the credit guarantee insurance terms/conditions/set processes.
• Ensure correct credit limit has been set and maintained on the accounting package.
• Ensure that specific approval is obtained for a sale that causes the set credit limit to be exceeded.
• Ensure that changes to the credit limit or terms is appropriately approved.
• Ensure timeous and professional communication with the customer with regards to approved credit limit as well as changes to credit limit.
• Ensure consistent application of a credit policy and related training manuals/templates.
• Ensure that the credit policy and related training manuals/templates are updated regularly to match changing business and economic environments.
• Analysis and preparation of credit reports according to daily/weekly/monthly and yearly deadlines.
• Timeous sending out of debtors age analysis to managers with the business/group.
• Ensure timeous raising of sales invoices.
• Ensure timeous sending out of sales invoices, credit notes, delivery notes and statements to the customer.
• Continuous focus on optimization of credit management processes.
• Manage relations with collection agencies.
• Manage relations with credit reporting agencies.
• Manage relations with credit insurance
• Consistent application of a credit policy and training manual.
• Ensure adequate provisioning of bad debts.

Financial Metrics/Operational Duties - Loan

• Analyse applicants' financial status/affordability and credit status to determine feasibility of granting loans.
• Review copies of loan application forms, credit history, bank statements, pay slips, any other proof of income and necessary FICA documentation.
• Review applicant’s loan application form and ensure all information is complete.
• Negotiate settlement discounts on behalf of applicant where applicable.
• Confirm that the loan applicant’s details, income and expenses are accurately captured on the Webfin/loan system.
• Meet with the applicant to obtain information for loan applications, interrogate income/expenses for the purpose of validating their affordability and to answer questions about the process.
• Explain to the applicant the different types of loans and credit options that are available, as well as the related terms and conditions.
• Review the loan applicant’s credit agreement to ensure that it is complete and accurate and in line with what has been captured on Webfin/loan system.
• Approve loans within specified limits and refer loan applications outside those limits to management for approval.
• Handle applicant/customer complaints and take appropriate action to resolve them including escalation when necessary.
• Stay abreast with new types of loans, other financial services and other products to better meet applicants’ and business’s needs.
• Review and update applicants loan files and Webfin/loan system.
• Review payment schedules, settlement values and minimum living expenses.
• Work with applicants to identify their financial goals and to find ways of reaching those goals.
• Send out credit agreements, statements, declination letters etc.
• Assist with completion of NCA reports.
• Review loan packs for sign off.
• Review of internal controls and confirm that the company is compliant with NCA, internal audit and the company’s own policies and procedures.
• Driving marketing and new sales for the business in order to meet growth targets set by management.
• Management of the loan administration team by providing guidance, training, mentorship, supervision as well as performance management of individual team members.
• Maintain the accuracy of the data loaded in Webfin as well as to ensure information on Webfin is up to date and relevant.
• Review the management accounts of the business and drive effective cost management.
• Ensure accurate reconciliation of payroll deductions to deductions per Webfin.
• Ensure timeous submission of reports (such as the monthly stats report, daily report, deductions report for payroll etc).
• Ensure regular follow up and focus on debt collection and handed over amounts.
• Ensure adequate provisioning of bad debts.
• Ensure timeous posting/emailing of statements and loan agreements to loan applicants.
• Ensure only approved Keshi marketing material is used.
• Ensure timeous maintenance of various registers (declined loans/marketing).

People

• Approval and creation and maintenance of roles and job descriptions and KPIs/KPAs.
• Performance management of team members and disciplinary.
• Enforcing ethical, honest, transparent, fair work environment.
• Approving of training as and when needed for team members.
• Formal setting up of individual team member meetings (Initial meeting to layout the KPIs/KPAs, quarterly tracking meeting, half year review and year-end review.
• Adequate recognition of team member efforts and motivation of team members.
• Talent retention (through role creation, career path planning).
• Succession planning.
• Sustainable morale and team building.
• Ethics and fraud workshops.
• Recruitment and related interviews.
• Induction and comfort or new team members.
• Appropriate and fair leave planning.
• Monitoring of sick leave.
• Approval of leave, bio time, phone usage.
• Implementation of HR initiatives.
• Monitoring of team member productivity, punctuality, breaks and smoke breaks.
• Approving and monitoring of overtime.
• Promotion of a healthy work environment. 

Compliance, risk and quality

• Creation and review of customer feedback assessment.
• Legal agreements in place with all suppliers and customers and landlords (where applicable).
• Creating, maintaining and enforcing company policies and procedures.
• 100% compliance with health and safety regulations (where applicable).
• Compliance with relevant laws and regulations relating to operations.
• Regular risk assessments and maintenance of risk register.
• Intense focus on quality with regards to communication, capturing, documentation etc.
• Maintenance of department process write-ups/ system descriptions and quarterly updating
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models - of which is substantiated by facts with no numbers in the formulas
• Ensure the above (final version) and other documents are chronologically saved/backed up.
• Effectively deal with internal, external, SARS, NCA and BEE auditors.
• Promote declaration of all gifts.
• Promote non acceptance of kickbacks. Instances to be reported immediately.
• Promote declaration all conflicts of interest upfront.
• Promote a culture of confidentiality within the business with regards to the protection of personal information.
• Ensure all personal information of loan applicants and suppliers and other stakeholders is not shared and is maintained in a secure environment.
• Stay abreast with changes in the microfinancing industry and changes to the Act/Regulations.
• Ensure that Keshi/Credit Policies, Procedures, Manuals and training manuals are maintained and updated accordingly.
• Ensure that various Keshi/Credit templates/forms/agreements/ T&Cs are maintained and updated accordingly

Growth and new markets/products

• Customer relationship management.
• Key supplier relationship management.
• Source new business and new products.
• Development of existing business and products.
• Ensure that measures are put in place and steps are taken to achieve short term, medium term, long term goals.
• Assist with company projects or lead company projects as allocated from time to time.

Skills:

• Good communication and Interpersonal skills.
• Impressive planning, organizational and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and show initiative at all times.
• Ability to work under pressure and still produce good quality results timeously.