Crew Resource Management (CRM) Instructor at FlySafair

Job Description

• Conduct CRM training both online and/or in person;
• Deliver initial and recurrent CRM training to FlySafair employees;
• Conduct scenario-based learning using real-life case studies and simulations;
• Adapt delivery style to suit different roles and levels of experience;
• Assist in the development of annual CRM refresher courses;
• Ensure training content aligns with regulatory standards (e.g. ICAO, CAA);
• Tailor CRM modules to reflect organisational needs, safety trends, and human factors data;
• Integrate feedback and lessons learned from incident reports and safety audits;
• Provide classroom feedback on interpersonal and decision-making skills;
• Document training outcomes and identify individuals needing additional support;
• Promote a safety culture, positive moral and crew cooperation throughout the organisation;
• Act as a liaison between operational teams and safety/training departments;
• Identify CRM-related issues from flight operations and feed insights back into the training department and management;
• Maintain accurate training records to ensure compliance with aviation authorities;
• Participate in train-the-trainer programmes and stay up to date on CRM best practices and emerging human factors research;
• Attend standardisation meetings to align with other instructors and quality assurance teams;
• Facilitate or participate in debriefs after incidents or safety events involving CRM breakdowns;
• Offer coaching or targeted interventions if CRM skills are identified as contributing factors;
• Assist with any CRM related duties.

Requirements

• Grade 12 or Equivalent (Essential);
• Commercial Pilots License or higher (Essential);
• Must have either held an instructors rating or completed a train the trainer course (Essential);
• Previous experience in Human Factors training (Advantageous);
• Willingness to work overtime/extended hours when required;
• Suitable Wi-Fi connectivity to allow for online training, even during periods of load shedding;
• Proficient in the use of Microsoft Office (Word, PowerPoint and Outlook);
• Excellent knowledge of company policies and procedures, specifically relating to Flight Ops;
• Knowledge of how human performance, limitations, and behaviour affect safety;
• Understanding risk management, error management, and threat mitigation;
• Excellent CRM skills, which includes communication, leadership, decision-making, teamwork, and situational awareness.

Personal Attributes:

• Professional;
• Integrity;
• Ability to work independently and be a self-starter;
• High level of rule following and the ability to promote adherence to policies and procedures;
• A positive attitude towards work;
• Empathy and emotional;
• Intelligence;
• Authority with approachability;
• Patience;
• Cultivate a positive company culture;
• Strong communication skills;
• Proven ability to conduct training in person and online;
• Excellent attention to detail;
• Immaculate time keeping.