CRM Co-Ordinator - The Body Shop at Clicks Group

Introduction

• The Body Shop is an International brand of luxury bath, body and beauty products operating in retail locations throughout South Africa. We currently have a vacancy for a CRM Co-Ordinator, based at our Head Office in Woodstock, Cape Town.

Job description

Job Purpose:

• The main purpose of the job is to manage and control “Love your Body” club membership, promotional activities and operations to ensure set acquisition targets are met.

Job Objectives:

• To maintain and update The Body Shop brand website through an external service provider.
• To manage and content and mailing of the monthly customer newsletter through external service provider.
• To manage the customer life cycle from enrolment to completed membership.
• To manage third party suppliers deliverables and deadlines.
• To ensure database is maintained, updated and cleaned regularly.
• To manage data flow between stores, call centre, third party suppliers, Head Office and CRM System.
• To create and maintain standard operating procedures and SOPS manuals for stores and Head Office.
• To drive acquisition of the “LYB” card to achieve set targets.
• To create a promotional plan for the “LYB” loyalty club to complement the Brand Marketing plan.

Minimum requirements

Qualifications and Experience:

• Matric/Grade 12 (essential).
• Marketing degree/diploma (or equivalent) essential.
• 2 – 3 Years experience in marketing environment – Direct or Customer Relations Management.

Skills, Abilities and Job Related Knowledge:

• Computer Literacy (Microsoft packages).
• Basic retail industry principles.
• Interacting with customers.
• Communication skills.
• Accuracy and strong attention to detail.
• Strong administration skills.

Essential Competencies:

• Adhering to Principles and Values.
• Relating and Networking.
• Coping with Pressures and Setbacks.
• Delivering Results and Meeting Customer Expectations.
• Working with People.
• Planning and Organising