CRM Engineer at iKhokha

Job Description

• Our iKTribe is on the hunt for a CRM Engineer to supercharge our HubSpot setup and unlock smarter, faster, more connected ways of working.  
• If you're all about automation, clean data, and seamless integrations—then apply now! 

So, what will you do?  

• You will be responsible for the technical implementation, configuration, and ongoing optimization of HubSpot CRM to support business process automation across marketing, sales, and service functions.  
• This includes data integration, workflow automation, and reporting, with strategic use of tools like HubSpot, OneSignal, and supporting APIs to drive business performance, data quality, and automation maturity. 

In addition to the above, you will:  

• Configure and manage HubSpot CRM, workflows, and automation across lifecycle stages, onboarding, engagement, and support. 
• Ensure seamless data flow between HubSpot, Snowflake, and OneSignal. Monitor sync, data hygiene, and schema alignment. 
• Build CRM dashboards and reports in HubSpot and Snowflake. Surface actionable insights across lifecycle and funnel performance. 
• Provide internal support for HubSpot use cases and features. Create onboarding guides and conduct enablement sessions. 
• Identify and automate inefficient processes across sales, marketing, and service teams using HubSpot workflows and custom code. 
• Collaborate with Product and Martech teams to deliver scoped features and integrations. Lead backlog grooming for CRM initiatives. 
• Conduct system tests, regression tests, and pre-deployment QA checks for workflows and CRM configurations. 
• Research and prototype new HubSpot features and strategies for Snowflake or Product enrichments via events to enhance CRM maturity. 

Qualifications

• A Bachelor’s degree in computer science, Engineering, or CRM-related qualification. 

Deal Breakers:  

• Minimum of 5+ years’ experience within the following:  
• Hands-on experience and deep understanding of HubSpot modules (CRM, CMS), Sales, as well as Service and Marketing modules. 
• Experience with Snowflake, SQL-based reporting, and API integrations with proficiency in data management, APIs, and workflow automation. 
• Demonstrated success in delivering CRM automation and system integration projects.  
• Experience and insights into best practice usage of HubSpot’s newest features like helpdesk, AI.  
• Hands-on experience with Omni-channel configuration and usage (email/WhatsApp/Push/SMS), using HubSpot and OneSignal or similar. 
• Technical skills in HTML, CSS, and JavaScript. 
• Strong project scoping, documentation, and cross-functional collaboration skills.