New Jobs at iKhokha

Job Description

• Our iKTribe is on the hunt for a CRM Engineer to supercharge our HubSpot setup and unlock smarter, faster, more connected ways of working.  
• If you're all about automation, clean data, and seamless integrations—then apply now! 

So, what will you do?  

• You will be responsible for the technical implementation, configuration, and ongoing optimization of HubSpot CRM to support business process automation across marketing, sales, and service functions.  
• This includes data integration, workflow automation, and reporting, with strategic use of tools like HubSpot, OneSignal, and supporting APIs to drive business performance, data quality, and automation maturity. 

In addition to the above, you will:  

• Configure and manage HubSpot CRM, workflows, and automation across lifecycle stages, onboarding, engagement, and support. 
• Ensure seamless data flow between HubSpot, Snowflake, and OneSignal. Monitor sync, data hygiene, and schema alignment. 
• Build CRM dashboards and reports in HubSpot and Snowflake. Surface actionable insights across lifecycle and funnel performance. 
• Provide internal support for HubSpot use cases and features. Create onboarding guides and conduct enablement sessions. 
• Identify and automate inefficient processes across sales, marketing, and service teams using HubSpot workflows and custom code. 
• Collaborate with Product and Martech teams to deliver scoped features and integrations. Lead backlog grooming for CRM initiatives. 
• Conduct system tests, regression tests, and pre-deployment QA checks for workflows and CRM configurations. 
• Research and prototype new HubSpot features and strategies for Snowflake or Product enrichments via events to enhance CRM maturity. 

Qualifications

• A Bachelor’s degree in computer science, Engineering, or CRM-related qualification. 

Deal Breakers:  

• Minimum of 5+ years’ experience within the following:  
• Hands-on experience and deep understanding of HubSpot modules (CRM, CMS), Sales, as well as Service and Marketing modules. 
• Experience with Snowflake, SQL-based reporting, and API integrations with proficiency in data management, APIs, and workflow automation. 
• Demonstrated success in delivering CRM automation and system integration projects.  
• Experience and insights into best practice usage of HubSpot’s newest features like helpdesk, AI.  
• Hands-on experience with Omni-channel configuration and usage (email/WhatsApp/Push/SMS), using HubSpot and OneSignal or similar. 
• Technical skills in HTML, CSS, and JavaScript. 
• Strong project scoping, documentation, and cross-functional collaboration skills. 

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Job Description

• You’ll be the architect of growth, working alongside the Learning Manager to craft and deliver learning solutions that actually make a difference. From spotting training needs to diving into analytics, developing engaging training material, and running impactful programs, you’ll help turn potential into performance.
• It’s not just about upskilling—it’s about future-proofing our people and making sure every learning experience leaves a lasting mark on the iK Tribe. 

In addition to the above, you will: 

Planning & Coordination: 

• Sourcing details or service providers for learning and development interventions as defined by the learning objectives, alongside the Learning coordinator 
• Brief service providers on the specific requirements of the programmes 
• Communicate with stakeholders on course details 
• Manage delegates responses for the relevant courses 
• Assist in facilitating, collecting, capturing and sorting of any information arising from the training needs analysis 
• Ensuring the project management boards where projects are managed are up to date 
• Co-ordinate in-house and external training 
• Preparing the training facilities (if internal or at an offsite venue) 
• Organise travel, catering and accommodation requirements for service providers and or delegates 
• Ownership of the training calendar/ plan for the year and assist in initiating these planned sessions 
• Manage and facilitate the monthly induction programme for the business, including preparation of the induction presentation manual;  
• Co-ordinate diaries for the Learning Manager and induction presenters 

Learning & Development:  

• Develop a competency frame, training needs analysis and a training matrix 
• Work with finance to reconcile accounts relating to external service providers 
• Produce compelling learning material using in house capacity or external service providers where necessary 
• Collaborate with subject matter experts across the business to create learning material 
• Proactively prepares creative and high impact communications to entice learners to engagement 
• Ensure adherence to relevant legislation 
• Support initiatives to drive a learning culture 
• Liaise with the relevant SETAs for any skills programmes 
• Support the business units with graduate programme initiatives and Learnership programmes 
• Maintain the learning policy on an ongoing basis 
• Develops assessment instruments to evaluate program effectiveness leveraging various assessment models 
• Develops surveys to understand the business and learner needs 

Reporting:  

• Monthly reporting on all Learning and development areas to Stakeholders 
• Reporting on monthly learning expenditure and ensuring the budget is constantly up to date 
• Highlighting and analysing trends and patterns within the L&D space 
• Ensure accurate record keeping monthly for reporting purposes 
• Analyse learning and development evaluations and general feedback to drive continuous improvements to programmes and changes to service providers 
• Updating all trackers for L&D 
• Manage iKhokha’s online learning platform, LinkedIn Learning, as a super user. This includes ensuring that licenses are up to date. Responsible for monitoring the effectiveness of LinkedIn Learning and making recommendations 
• Assists with the Annual Training Report and Workforce Skills Planning report, and collation of supporting documentation 
• Maintain and drive usage of the company’s learning management system monthly 

HR Admin:  

• Assisting with ad hoc HR initiatives 
• Assist employees with any L&D related queries 
• Maintain regular contact with learners to ensure that any roadblocks are addressed proactively and learners are supported 

Research:  

• Proactively researches relevant topics, advancements in the field of fintech and learning & development 
• Engage in continuous learning and professional development, keeping current with business trends and compliance requirements of the job 
• Remain up to date with relevant trends in the learning domain and tech domain. 

Qualifications

• Degree in HR or any relevant tertiary qualification 

Deal breakers:

• 3-5 years experience in a high-performing, fast-paced Learning & Development, Human Resources or Fintech environments.  

Additional Skills & Knowledge: 

• Functional experience in talent development, training, facilitation, general HR administration, managing SETA funded programmes; 
• Instructional Design experience and developing creative learning material;  
• Experience with Learner Management Systems and e-learning portals (including LinkedIn Learning); 
• High sense of responsibility and pride in their work;  
• Self-driven, go-getter who can prioritise work effectively; 
• Accuracy in execution, attention to detail and reliability in meeting set deadlines and work with sense of urgency 
• Strong analytical skills and database acumen; 
• High learning agility and growth mindset;  
• Effective communicator with strong verbal and written communication skills;  
• Ability to work in a fast-paced environment and handle multiple projects on go;  
• Outstanding interpersonal skills to build cross-functional relationships, partnering and teaming skills, and ability to influence others; 
• Tech-savvy and proficient in MS Office applications, project management tools, and other on-demand, online meeting, web conferencing, and video conferencing applications that can facilitate communication and learning 

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Join our journey by becoming a Field Sales Specialist, contributing to our digital empowerment narrative in unique ways. If you thrive in a lively sales atmosphere, bring that go-getter spirit, and enjoy a good challenge, this role is tailor-made for you. 

So, what will you do?  

You will be responsible for growing the iKhokha customer base and be accountable for hitting steep sales targets in Pietermaritzburg & Surrounding Areas.

Trade areas: 

• Pietermaritzburg, Edendale, Imbali, Dalton, New Hanover, Greytown, Mphophomeni and Hopewell.  
• We need H U N T E R S who will actively source and find new sales opportunities, build a sales pipeline and most importantly, close deals.  If you enjoy a fast paced environment and love a challenge, then keep reading on... 

In addition to the above, you will: 

• Prospect and canvass for new customers in targeted areas and targeted industries 
• Post-sale call and follow ups, logging all activity and demos with clients          
• Promotional or new product upsell/cross sell/service calls 
• Research new sales leads, plan country trips and execute plans to acquire new customers 
• Ensure all set company Gross Profit, Device sales and Demo targets are achieved on a monthly & quarterly basis 
• Complete feedback loops as required which includes Swarm and demo feedback and HubSpot usage and deal pipeline management 
• Provide proactive feedback regarding suggested changes or improvements to sales or service procedures that could improve the business                      
• Sign-up merchants and assist them with FICA documentation required 
• Complimentary follow up visits 
• Full focus on specialized campaigns and reporting in detail on this such as top merchant campaign or area targeted campaigns 
• Uphold company standards and values at all times when representing the brand 
• Monitor competition in the marketplace and share any relevant insights 
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management. 
• Maintain professional and technical knowledge through ongoing self and shared learning. 

Qualifications

• Completed Matric 

Deal breakers: 

• Minimum 3 year’s Field/Outbound Sales experience. 
• Previous exposure working within merchant services or banking sector is advantageous. 
• Excellent communication skills both verbal and written.                             
• Intermediate knowledge using Outlook, Word, Excel, PowerPoint, Sales Software & CRM.             
• FICA training advantageous.                                                                
• Valid driver’s license and own reliable transport is essential. 
• Must currently be residing in the Pietermaritzburg area. 

Additional Skills & Knowledge: 

• Proven track record delivering on sales targets and successfully dealing with customer relationships.  
• Advanced knowledge of Sales funnel & pipeline management.