CSA II, Communities IT at Amazon

Description

• Moderate all customer reviews and respond to email queries
• Meets or exceeds quality and productivity goals assigned by management
• Demonstrates clear and polite written and oral communication
• Maintains a positive and professional demeanor and portrays the company in a positive light
• Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
• Follows company policies and processes in order to process customer requests appropriately
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• Uses customer service tools in order to provide an accurate response and an exceptional customer experience
• Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
• Proactively communicates system and process issues, and customer feedback trends to management
• Exceeds customer expectations by going above and beyond all other duties as assigned.

Basic Qualifications

• Must be fluent in Italian and English (Speak, Read and Write)
• Completed NQF Level 4
• 1+ year of relevant customer service experience
• Internet navigation and troubleshooting Skills
• Proficiency in Microsoft Outlook and MS Office applications
• Excellent communication skills (spoken and written)
• Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)

Preferred Qualifications

• Some college degree preferred
• 1+ year of relevant phone or email customer service experience
• Ability to multi-task with phone and computer skills
• Experience working in a customer service or call center preferred
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
• Demonstrated ability to work as an effective team member

Company - Amazon Dev Centre South Africa
Job ID: A932272